Client Manager

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The University of Southampton is seeking a talented independent thinker with a high energy approach to their work to join our Client Management team. If you are intellectually curious, innovative, and highly motivated, then we’d love to hear from you!

The Clinical Informatics Research Unit designs, develops, implements, and supports innovative research management software to healthcare providers, Universities, and commercial research industries subscribers across the globe. We are an internationally recognised provider of SaaS-based application healthcare solutions, transforming the way hospitals manage medical research across the globe. We provide our customers with a solid foundation on which to build security into their modern agile research processes.

The Client Manager will be responsible for:

• Developing and maintaining strong customer relationships with a diverse group of stakeholders. 
• Providing coaching, training, and feedback, leading customer-focused initiatives while becoming an industry expert in medical research management. 
• Promoting customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
• Serving as customer advocate while capturing customer's feedback and reporting requests to Product Management and Business Support. 
• Giving feedback to the Programme team of the ever-evolving landscape of medical research and be a driving force for change.

The Client Manager works closely with our Business Support, Regulatory and Compliance, Development, Operations, and Product / Programme Management teams to ensure our services are delivered successfully and meet client expectations. As a growing software supplier, you would have an exciting opportunity to form and influence software development to support our international growth.

What you’ll need:

• Previous experience of working in a customer-focused / account management healthcare / NHS or medical research role. 
• Strong customer-centric skills, including excellent verbal and written communication abilities.
• Ability to effectively multitask priorities and activities.
• High aptitude for learning new technologies and processes.
• Previous experience working in the deployment and delivery of software. 

The University of Southampton offers excellent rates of pay, career development and training opportunities, as well as a generous holiday allowance (30 days) including bank holidays (8 days) and paid closure days (6 days). 

The University of Southampton gives you access to a wide range of benefits in addition to our competitive rates of pay and pension scheme membership and excellent family leave arrangements. 

If you would like to discuss the job with a member of the CIRU team, please contact [email protected] .

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

Apply by midnight on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number.