Change & Innovation Manager
Locations: London, Dordrecht, Heidelberg or New York
Hybrid working
Business Area and Mission
The goal of the Publishing Performance and Intelligence Group (PP&I) is to help deliver next generation digital publishing at Springer Nature and as a result, grow the number of published articles, especially in open access (OA). Working closely with the Journals Group, Production, IT, Marketing and Customer Service we will support increasing the number of transfers of articles between journals, commissioning new collections and strengthening editor engagement. As well as supporting and enhancing the end-to-end publishing process.
The Centre of Excellence (CoE) team aims to create and drive continuous improvement with PP&I teams and their respective stakeholders including Operations, Technology, Customer Services, Research Sales & Marketing, Finance, and others. We align, agree, plan and drive the implementation of new/improved workflows, processes, systems, and tools within the end-to-end publishing process.
Purpose of the Role
The Change & Innovation Manager will, as part of the CoE team, implement strategic projects to drive operational change based on best practices and data analysis as part of the continuous improvement strategy, while supporting business as usual development within the publishing organisation.
Responsibilities
The Change & Innovation Manager is product owner of the (pre)submission to production processes and is responsible for setting a strategic direction based on research and data analysis, making game changing decisions and implementing accordingly within the organization. In the day to day business he/she will typically work closely with the internal Editorial/Publishing, Production and IT departments. Jointly they work on continuous improvement of workflows and the way our services are delivered to the customers.
The role of Change & Innovation Manager is vital to give direction to the way the Publishing organization operates and performs while having a direct impact on the way customers experience our services. A significant part of the work will consist of innovating the submission workflow, processes and user interface of the current and future publishing/crm systems. Based on research the requirements of these improvements will be defined together with stakeholders and key-users.
Key tasks/ Main result areas:
Define strategic direction for operational improvements, manage product backlog, prioritize needs, oversee & manage development stages and anticipating (internal) customer needs
Provide excellent communication acting as primary liaison for all stakeholders
Drive and support publishing and editorial operations on continuous improvement
Research and analyse operational data to identify areas of improvement
Proactive initiate projects that align and support the strategic objectives
Project manage against set timelines and deliverables
Document processes and workflow
Set, manage and translate requirements of change from business to IT
Provide (online) training to the stakeholder community during implementation of change
Implement and manage change process
Experience, Skills & Qualifications
Experience / Qualifications
Master degree or equivalent with proven consultancy experience
Knowledge of Customer Relationship Management systems a pre (Salesforce.com)
Preferred green belt Lean six sigma and or Agile scrum (product owner) certified
Project management experience
Fluent in English (both written and oral)
Working experience in an international business or environment
Proficient in using multiple systems
Good computer skills, proficiency with MS-Office-Suite, particularly MS Excel
Skills
Strong analytical skills
Self-starting, high degree of independence
Excellent communication and interpersonal skills, both written and verbal
International and cultural sensitivity
Process analysis
Consulting skills
Project management skills (eg prince2, agile scrum etc.)
Good understanding of commercial processes
A proactive problem solver, with good attention to detail
Reliable and results-oriented working style, from plan to detailed implementation
Flexible attitude
Team player
In return, we offer a competitive salary range and great employee benefits.
Please submit a CV and covering letter outlining your experience and interest for the role.
Similar Positions
-
Project Manager Estates, University of London, United Kingdom, about 19 hours ago
The Role London Business School are looking for a Project Manager to join Campus Services and Estates on a permanent basis. The Project Manager is responsible for developing and delivering a portf...
-
Agile Delivery Manager (Enterprise Service Management) , University College London, United Kingdom, about 11 hours ago
Ref NumberB01-04172Professional ExpertiseIT and DigitalDepartmentVice-President (Operations) (B01)LocationLondonWorking PatternFull timeSalary£51,474–£60,521Contract TypePermanentWorking TypeHybri...
-
Head Of Faculty It , ;, United Kingdom, 10 days ago
About us Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing informatio...
-
Crm Centre Of Expertise Manager Salary: Starting From £51,030 Per Annum, Inclusive Of London Weighting Closing Date: 25/04/2024 Reference: 3873 23 Ps , University of East London, United Kingdom, about 2 hours ago
Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the ...
-
Project Manager , University of the Arts London, United Kingdom, about 13 hours ago
Vacancy ID 10780 College/Service 1 Education Department/Team 1 UAL Online Location 1 Hybrid – UAL High Holborn/Home Grade 1 Grade 5 Salary 1 £42,477 to £50,961 per annum Contract Permanent Term Fu...
-
Head Of Business Support Salary: Starting From £60,077 Per Annum Inclusive Of London Weighting Closing Date: 07/05/2024 Reference: 0925 24 Ps , University of East London, United Kingdom, about 2 hours ago
Location: Docklands Campus Salary: Starting from £60,077 per annum inclusive of London Weighting Post Type: Full Time Post Type: Permanent Closing Date: Tuesday 07 May 2024 Interview Date: Friday ...