Operations Directorate
Grade 1: - £19,578 per annum (pro rata)
Open-Ended/Permanent - Annualised Hours
Contracted Hours per Week: 0
Closing Date : 05-Dec-2022, 7:59:00 AM
The Department and role purpose
The Colleges Operations Directorate forms part of the Colleges and Student Experience Division, which is responsible for providing a world class student experience to our diverse student community.
The Colleges Operations Directorate plays an integral role in providing excellent services and facilities to support the personal development of students. The services provided by the Directorate include catering, housekeeping, reception, security and maintenance, as well as providing systems for the management of health and safety, and food safety.
The University is embarking on an ambitious programme of retail catering developments to support our growing student population. This includes college dining halls, college bars, college cafés, visitor attractions and branded retail catering outlets. Our students are extremely important to us but we also provide catering to University colleagues, commercial guests, and VIPs including royalty.
Catering team members are responsible for providing a professional, responsive and efficient customer-facing catering service to students, staff and visitors, ensuring that food service areas are presented, served, replenished and cleaned to an exceptional standard and in line with standard operating procedures.
Catering team members will be expected to adopt and promote a flexible approach to working, and to undertake any or all of the tasks outlined below regardless of their designated shift.
Core responsibilities:
- As part of a team, complete a defined set of tasks or procedures to deliver a responsive service to students, staff and visitors.
- Follow instructions from a supervisor, and standard operating procedures, to ensure that food and beverage is appropriately produced, presented, served and replenished.
- As and when directed assist team members by stepping-in to provide support.
- Learn the correct methods and tasks on the job.
- Learn and adhere to general health, safety and security procedures within the service area in line with Health & Safety at Work guidelines, including departmental systems for health & safety and food safety.
- Use a range of equipment, tools and resources where necessary.
- Effectively communicate with your supervisor/line manager, team members, other staff, students and visitors in person or using electronic tools and applications.
- Assist team members to deliver a frontline student, staff and visitor catering service.
Role responsibilities:
- Share menu and food product knowledge, including answering questions regarding individual allergen and dietary requirements.
- Anticipate individual needs of students, staff and visitors and proactively provide assistance where required.
- Learn how to, and use task specific manual and specialist tools to deliver services.
- Learn and complete work in accordance with risk assessments and departmental procedures for health & safety and food safety specific to the nature of the work area and environment.
- Assist other team members with the application of basic audit and stock control tasks.
- Where directed wear and use personal protective equipment and clothing to carry out tasks, including uniform.
- Accept payments and cash handling.
- Ensure that all feedback is brought to the attention of your line manager.
- Any other reasonable duties.
Specific role requirements:
Working in the catering team requires an element of physical manual handling, which can include lifting and transporting catering equipment.
The post holder will be required to work flexibly across all catering areas.
There are two contracts available:
Any 5 days from 7
- 1 x 30hr Term Time (27 weeks) working 5 out of 7 with occasional evening and weekend work at Zing Kitchen.
- 1 x 30hr Term Time (27 weeks) working 5 out of 7 and this includes working weekends and evenings at Small Island - Library café
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above (including those listed in the section ‘Realising Your Potential Approach’). In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
Contact details
For further information please contact Deborah Richarson ([email protected] ).
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails
Person specification - skills, knowledge, qualifications and experience required
Essential Criteria:
Desirable Criteria:
DBS Requirement: Not Applicable.
Similar Positions
-
Nursery Chef , Durham University, United Kingdom, 4 days ago
Nursery Chef ( Job Number: 24000235) HR & OD Grade 3: - £22,659 - £23,478 per annum Open-Ended/Permanent - Full Time Contracted Hours per Week: 35 Working Arrangements: Monday to Friday, with occ...
-
Maintenance Electrician , Durham University, United Kingdom, about 18 hours ago
Maintenance Electrician ( Job Number: 24000639) Estates and Facilities Grade 5: - Up to £28,759 per annum Open-Ended/Permanent - Full Time Contracted Hours per Week: 35 Closing Date : 30-Jun-2024...
-
Mechanical Maintenance Engineer (Building Services), Durham University, United Kingdom, about 18 hours ago
Mechanical Maintenance Engineer (Building Services) ( Job Number: 24000621) Estates and Facilities Grade 7: - £37,099 - £44,263 per annum Open-Ended/Permanent - Full Time Contracted Hours per Week...
-
Electrical Building Services Engineer, Durham University, United Kingdom, 4 days ago
Electrical Building Services Engineer ( Job Number: 24000498) Estates and Facilities Grade 7: - £37,099 - £44,263 per annum Open-Ended/Permanent - Full Time Contracted Hours per Week: 35 Working A...
-
Research Software Engineer, Durham University, United Kingdom, about 18 hours ago
Research Software Engineer ( Job Number: 24000615) Advanced Research Computing Grade 7: - £37,099 - £44,263 per annum Fixed Term - Full Time Contract Duration: 1st June 2023 - 31st July 2026 Contr...
-
Facilities Hard Services Engineering Manager , ;, United Kingdom, 11 days ago
The Facilities Hard Services Engineering Manager within UKHSA is an exciting opportunity for an experienced engineer. The role will report to the Radiation, Chemical and Environmental Hazards (RCE...