Business Systems Analyst

Updated: over 1 year ago
Location: Durham, ENGLAND
Deadline: The position may have been removed or expired!

Business Systems Analyst (
Job Number:
 22001766)
Accommodation & Commercial Services
Grade 5: - £24,285 - £27,131 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date
: 19-Dec-2022, 6:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable. 

Job Title:                               Business Systems Analyst

Department:                          Estates and Facilities Directorate

                                               Accommodation and Commercial Services

Grade:                                   Grade 5

Salary range:                        £24,285 - £27,131 per annum

Working arrangements:      Permanent

                                               Full time (35 hours)

                                               Hybrid working (minimum 2 days per week onsite)

Closing date:                        Monday 19th December 2022 - Shortlisting and interviewing will take place throughout the advertising period and, if it is possible to fill the vacancy prior to the closing date, the advert will close immediately.

 

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  We would be thrilled if you would consider joining our thriving University.

Further information about the University can be found here .

 

The Role and Department

The Business Systems Analyst will be responsible for the day-to-day operation of software systems used within Estates and Facilities, including but not limited to, compiling reports and statistical information, monitoring quality standards, etc.

The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.  More information on the services provided by the Estates and Facilities Directorate can be found on the website .

Further information about the role and the responsibilities is at the bottom of this job description.

 

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

  • 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.
  • The University closes between Christmas and New Year.
  • No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
  • Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
  • On site nursery is available and children’s clubs in the summer holidays.
  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
  • There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.
  • The opportunity to take part in staff volunteering activities to make a difference in the local community
  • Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
  • We offer generous pension schemes.

 

Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University, equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.   At Durham, we actively work towards providing an environment where our staff and students can study, work and live in a community that is supportive and inclusive.  It is important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force, including people with disabilities, women, and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process.  We will make adjustments to support the interview process, wherever it is reasonable to do so, and, where successful, reasonable adjustments will be made to support people within their role.

 

How to Apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria.

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online.  We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system.  Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

What you need to submit

  • A CV
  • A covering letter which shows examples how you meet all of the criteria within the Person Specification.

 

Contact details

For a chat about the role or any further information please contact George Martin, Senior Systems, Revenue and Information Manager, [email protected].

 


 

 

Further information about the role

Role Delivery

  • Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members. 
  • Respond to stakeholder needs to deliver and shape an excellent stakeholder experience. 
  • Deliver support services to ensure the effective and efficient running of business processes and systems. 
  • Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards. 
  • Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information. 
  • Update data and information on systems and media for recording, storing, communicating and informing service users, team members and external organisations. 
  • Analyse data, and statistical, financial, budget and management information, and provide written reports for consideration by management and/or higher-level decision makers. 
  • Accurately record information and data and disseminate within internal networks including committees. 
  • Document processes and produce guidance and other training material and media on a wide range of systems within Estates and Facilities.
  • A commitment to equality, diversity and inclusion and the University’s values.

Planning and Organising

  • Plan and organise own workload with or without involvement with project work streams.
  • Have operational responsibility for the day-to-day systems in use within Estates and Facilities.
  • Organise and schedule resources, activities and events. 
  • Identify priorities and monitor processes and activities to ensure success. 
  • Analyse work activities to ensure the effective and efficient use of Estates and Facilities software systems and resources. 

Teamwork

  • Act as more knowledgeable team member without responsibility for team members. 
  • Collaborate with team members to implement service alterations. 
  • Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision. 
  • Provide training to team members on data handling and recording. 

Communications and Networking

  • Collaborate with colleagues across professional and administrative areas to ensure seamless service provision. 
  • Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.  
  • Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service. 
  • Provide guidance and advice to resolve problems and queries for a broad range of service users. 
  • Provide demonstrations and instruction, on a wide range of systems used within Estates and Facilities, to others outside the team. 
  • Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working. 
  • Advise others and make recommendations on Estates and Facilities systems, processes, and procedures for consideration by senior management to improve services. 
  • Work with internal and external partners to deliver cross-functional services and activities. 

Knowledge and Experience

  • Apply theory and practice, from academic and professional development and previous knowledge within a service team. 
  • Provide more in-depth independent research and analysis on Estates and Facilities software systems. 
  • Contribute to the development and implementation of policy and procedures within own area of working.
  • Keep abreast of system developments and support the implementation of improvements and upgrades to a wide range of systems within Estates and Facilities.  
  • Any other reasonable duties.
  • May be required to work evenings and weekends, as business demands.
  • Provide ac-hoc administrative support to other teams across the Estates and Facilities Directorate, as required.
  • Attend all training, as required.

 

Useful links

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement , which provides information on the collation, storing and use of data.


What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.

Your application should cover the following criteria:

 

Essential Criteria

  • Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.   
  • Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning. 
  • Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics, or relevant, equivalent experience in a similar role.    
  • NVQ Level III in Business Administration (or equivalent) or substantial, relevant equivalent experience.   
  • Relevant administrative experience in a busy office environment. 
  • Relevant knowledge and experience providing systems support, for a large multi-site organisation.
  • Experience of working with ‘off the shelf’ systems and supporting implementation of such systems.   
  • Demonstrable ability to proactively work with team members, to ensure the delivery of high-quality services.   
  • Demonstrable ability to provide advice and guidance to a range of customers and colleagues.   
  • Experience of working on the front line with service delivery, and the ability to use own initiative to prioritise and manage workload, under pressure, to meet multiple, tight deadlines without compromising on quality.  
  • Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.   
  • Ability to effectively network and exchange advice and information for development purposes.
  • Excellent attention to detail.
  •  

    Desirable Criteria

  • Evidence of personal development to maintain skills.
  • Experience of working in a higher education or academic environment.


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