Business Support Manager

View All Vacancies

Salary: Grade 6 (£30,487 – £36,024 p.a. depending on experience)

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements. 

Are you looking for an exciting new opportunity to lead and motivate a team of staff to deliver exceptional administrative support to a large and diverse service? Do you have excellent people management skills and enjoy working collaboratively with others? Do you embrace change and enjoy the challenge of planning and implementing new initiatives and projects? 

Leeds University Libraries are one of the major academic research libraries of the UK, with globally significant collections and a strong service ethos. We play a crucial role in the creation, dissemination, application and preservation of knowledge, critical to the success of the University’s strategic ambitions. We are a major cultural hub, enriching the University and the wider community through our unique collections, rich resources, expertise and innovative services.

Our 2020-2030 Vision - Knowledge for all - consists of four strategic programmes and three underpinning themes to support the University strategy Universal Values, Global Change. It builds on our past and acts as a compass for navigating our future. It positions us to become one of the greatest libraries in the world.

This is an exciting new role working as part of the newly created Business Support and Operations function, which provides a range of cross-service support activities, including Libraries’ communications, data and insight activity, continuous improvement and project management support, business support (I.e. HR process administration) and PA/general administration. 

Reporting into the Head of Business Support Operations, you’ll be responsible for leading and managing a small team of administration staff and PAs, ensuring a seamless coordinated support service for the Libraries. You’ll support with Library-wide staff communications and engagement events and oversee the Library SharePoint site.  You’ll also provide support with and co-ordinate delivery of cross-Library projects as well as surveys and benchmarking activities.  You’ll ensure best practice in document management and retention and play a key role in maximising operational efficiency in cross-library functions.

You will have significant experience of working in an office administration/business support environment along with experience of supervising or managing a team of staff. You’ll have excellent interpersonal, communication and organisational skills and be able to work effectively as part of a team as well on your own initiative.  You’ll also be customer focussed with a commitment to service excellence and continuous improvement.

Visit Your career at University of Leeds Libraries to find out about our values, culture, and ambitions. 

What we offer in return 

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year! 
• Generous pension scheme plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls. 
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more. 
• Access to on-site childcare, shopping discounts and travel schemes are also available. 

And much more!   

Interviews will take place on Tuesday 5th March 2024. 

To explore the post further or for any queries you may have, please contact:  

Michael Fake, Associate Director: Student Learning & Experience 

Email: [email protected]  

Location:  Leeds - Main Campus
Faculty/Service:  Professional Services
School/Institute:  Library
Category:  Professional & Managerial
Grade:  Grade 6
Salary:  £30,487 to £36,024 per annum
Post Type:  Full Time
Contract Type:  Ongoing
Release Date:  Wednesday 17 January 2024
Closing Date:  Tuesday 30 January 2024
Interview Date:  Tuesday 05 March 2024
Reference:  CSLIB1408
Further details: