Business Partner - Change

Updated: 3 months ago
Location: Durham, ENGLAND

Business Partner - Change (
Job Number:
Vice-Chancellor's Office
Grade 8: - £43,414 - £51,805 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date
: 21-Nov-2022, 6:59:00 PM 

Job Title:         Business Partner Change
Department:    Strategy Delivery Unit
Grade:             Grade 8 
Salary range:  £43,414 - £51,805 Per Annum    
Working arrangements: Full time (35hrs per week). Hybrid working on and off campus (pattern is flexible to each weeks activity but guidance is on average you would be in the office at least 2 days per week.
The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.  
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

The Role and Department

Durham University has an ambitious strategy that will build on our world-leading research, education, and wider student experience. Over the next ten years we will be investing in our people, estate, and IT infrastructure to ensure that we remain one of the World’s great Universities. Across the University, we are focusing on business improvement activity to ensure that our systems and processes enable our staff to deliver excellent services. 

The Strategy Delivery Unit is focussed on co-ordinating and facilitating the implementation of this ambitious strategy. The Business Improvement Team sits within this unit and its purpose is to ensure that our services are run efficiently and effectively to meet existing and emerging needs, whilst defining the standards for service redesign and change management. 

We are looking for a highly motivated individual, with outstanding interpersonal skills and a focus on successful implementation of change. The post holder will be expected to take responsibility for the provision of change management expertise on a range of initiatives that will be defined on a continuing basis. This will include initiatives aimed at delivering business improvement in Professional Services. Post holders’ activity will include providing guidance on best practice approach to change, agreeing a tailored approach for each initiative, delivery of change management tools in collaboration with change teams and overall support to change activity within assigned initiatives.

Further information about the role and the responsibilities is at the bottom of this job description.


Working at Durham 

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

•    30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 42 days per year.  
•    The University closes between Christmas and New Year 
•    We offer a generous pension scheme, As a new member of staff you will be automatically enrolled into this University Superannuation Scheme (USS) which the University will add contributions of 21.4%. 
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
•    On site nursery is available and children’s clubs in the summer holidays.
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
•    The opportunity to take part in staff volunteering activities to make a difference in the local community
•    Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
•    A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits. 
•    If you are moving to Durham, we can help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools.  If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas.


Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. 

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  

Where a criteria has an asterix* next to it, it may be given additional weighting when your application is considered.  Your application should cover the following criteria:

Essential Criteria  

  • •    Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.  
  • •    Excellent digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications.
  • •    Educated to degree level (or equivalent experience).  
  • •    Professional change practitioner with demonstratable specialist knowledge and expertise to influence deliver large and complex change within the organisation.    
  • •    Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.  
  • •    Ability to contribute to planning of change at operational and strategic levels.  
  • •    Experience of being able to network effectively and develop strong and productive working relationships.  
  • Desirable

    • Continuing professional development required to maintain professional recognition (such as a change management qualification).  

    How to apply
    To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria.  Please don’t forget to check if there is any weighted criteria (see above).

    While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.   
    Submitting your application 

    We prefer to receive applications online.   We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.
    What you need to submit   

    •    A CV: and   
    •    Provide a cover letter and clearly state under headings how you meet each of the essential criteria.

    Contact details   
    For a chat about the role or any further information please contact Paul Warne,  

    Typical Role Requirements

    Role Delivery
    •    Responsible for operational activity across the change management function. 
    •    Oversight of short term or temporary project teams/strands, taking responsibility for decision making as appropriate. 
    •    Lead on the design, implementation and monitoring of policy and quality standards, procedures, methodologies and systems, including key tools such as change impact assessments, change plans, change readiness assessments and training plans ensuring effective working and continuous improvement. 
    •    Ensure all activities, processes and transactions are accounted for accurately and promptly to meet regulatory and professional service and policy standards. 
    •    Produce communications for promotion and reporting purposes, designing and structuring information and fact, applying creative and innovative principles to influence and engage.  
    •    Deliver professional expertise with investigative and service methodologies, make recommendations and identify priorities to develop business plans and achieve business outcomes and objectives. 
    •    Maintain an oversight of the service and performance metrics to provide reports for higher level managers and committees. 
    •    Responsible for allocating and monitoring financial budgets and resources. 
    •    Manage quality and regulatory audit process for student and staff services over-arching systems and procedures. 
    •    A commitment to equality, diversity and inclusion and the University’s values.

    Planning and Organising
    •    Significant input into the scoping and resource planning across a range of activities at operational and possibly strategic level. 
    •    Carry out the scoping, initiation, resource planning and implementation and evaluation for large scale/University wide change management projects and initiatives, ensuring the delivery of measurable benefits and improvements. 
    •    Promote the improvement and efficiency of departmental services by implementing and managing review and improvement procedures. 
    •    Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data. 


    •    Work with team members and stakeholders to build and maintain excellent working relationships. 
    •    Contribute to operational leadership teams and decision making to shape the nature and level of support services. 


    •    Liaise and engage with key stakeholders and internal and external contractors to influence opinion, delivery and reputation of services. 
    •    Responsible for shaping the development and learning of others outside of team, through the design and delivery of training sessions and other forms of support to staff leading change within the University. 
    •    Lead internal business meetings, working groups and sub-committees at operational service level to influence governance, organisational policy and standards for the service.  
    •    Provide professional guidance to stakeholders regarding project and change management initiatives. 
    •    Represent the service and University at promotional events and contribute to the delivery of presentations at conferences. 
    •    Develop external relations, identify and develop opportunities for communities of practice. 


    Knowledge and Experience
    •    Provide expert professional change management expertise and problem-solving skills. 
    •    Act as recognised practitioner within own specialist area or discipline, shaping activities, processes and systems.
    •    Act as specialist point of contact dealing with complexity of data and information sources, interpretation and analysis. 
    •    Promote and develop a deep understanding of organisational policy and external developments, including identifying and, where appropriate, adopting best practice within and outside HE in change management.  
    •    Lead and deliver professional development and support initiatives that would apply across the University. 

    •    Any other reasonable duties.   

    Useful links

    If you would like further information you may find the following will help

    About us - Durham University

    Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement  which provides information on the collation, storing and use of data.  


    When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

    DBS Requirement: Not Applicable.
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