Business Operations Manager

About us

The Department of Informatics in the Faculty of Natural, Mathematical & Engineering Sciences (NMES) is a cutting-edge place to study and research the field of computer science and the technologies that are transforming our lives today and tomorrow. We aim to consider fundamental scientific questions as well as respond to key societal challenges and opportunities in an increasingly complex digital world.

We deliver the highest quality undergraduate and postgraduate programmes in computer science and artificial intelligence, through the commitment and enthusiasm of our staff within a stimulating, research-led context. Studying in the department gives you access not only to world-leading experts in their field, but current students who are researching and developing cutting-edge technologies and start-ups to advance the industry.

About the role 

The Department of Informatics are looking to recruit a full-time Business Operations Manager who will be responsible for the operational management and successful delivery of services underpinning the business functions of the Department, which includes finance, procurement, auditing, HR, space, health and safety and other general projects.    

The Business Operations Manager works as part of a team to ensure consistent management and delivery of departmental operations by providing high quality and effective administrative support, in accordance with university and Faculty priorities, timelines and policies.

Providing leadership and line management to the Operations Team, you will be responsible for allocating staff resource to ensure consistent and effective service delivery. You will lead and enable the team to provide a high level of customer support to relevant stakeholders. 

The role holder will actively contribute to and help the delivery of the faculty’s business function. They will role model a culture of professionalism with a focus on providing responsive and timely customer service. The role holder will also share and develop best practice solutions with colleagues and coordinate the promotion of new ideas for better and more effective and efficient delivery of services.   

These are currently hybrid roles and role holders will spend part of their working week on campus and part of the week working remotely. 

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract. 

Information on the Department of Informatics and the Faculty of Natural, Mathematical & Engineering Sciences can be found at the following links:   

https://www.kcl.ac.uk/informatics

https://www.kcl.ac.uk/nmes 

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria 

• Substantial experience of office administration, operational delivery, and managing operational teams to provide an efficient and effective service.
• Experience of coordinating budgetary and financial processes with strong numeracy and data analysis skills.
• Experience of supporting HR operations, including coordinating recruitment activity.
• Ability to work both independently and as part of multiple teams.
• Excellent organisational and time management skills with the ability to multi-task and balance competing priorities in a busy, pressured work environment.
• Experience of service improvement with a proactive, methodical, flexible approach to work and a strong attention to detail.
• Excellent written and spoken communication skills, with a high standard of English, with the ability to learn quickly, comprehend and disseminate complex information.
• Commitment to equality, diversity, and inclusion, to support an inclusive culture and diversity for staff.

Closing date: 09 May 2024