AV Support Technician (Level 2)

Updated: about 2 months ago
Location: Exeter, ENGLAND
Job Type: FullTime
Deadline: 29 Mar 2020

This full-time post is available immediately on a fixed term basis until 28th February 2021.

Summary of the role/position

We are seeking an AV Support Technician within Exeter IT, working between the Streatham and St Luke’s campuses.

The post holder will be part of a customer focused team of technicians providing excellent remote and in person AV/IT support services to enable room users to make the best use of the AV and IT facilities at their disposal.

You will have good technical knowledge and skills in IT and AV equipment and be able to prioritise team and personal workloads. You will need to work well as part of a team, be willing to learn and adapt your skills with the current technologies, and communicate effectively through verbal and written communication.

You will be reporting to the AV Support Team Leaders and work closely with other members of the team, and will support colleagues from other teams within the university. As the team provides support over two campuses, it is desirable that you are able to drive the service van.

The ideal candidate must be willing to learn and develop themselves. A positive attitude and excellent teamwork ethos is as important as technical ability. Candidates must be able to demonstrate professional customer service and excellent communication and interpersonal skills. The ideal candidate will have a flexible and adaptable approach with the ability to show initiative and be self-motivated.

The working hours for this role are 36.5 hours compressed into a 4 day working week.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2019). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

Our research income in recent years means we’re fastest growing UK Research University and we seek to answer some of the most fundamental issues facing humankind today through this. 98% of our research is international quality (2014 Research Excellence Framework) and we encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Exeter is one of only a few UK cities to have been designated as a UNESCO Creative City.

With over 22,000 students and 5,500 staff from 180 different countries we offer a diverse and engaging environment in which to work. We are an equal opportunity employer, a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.


We offer some fantastic benefits including:

  • 39 days leave per year
  • Options for flexible working
  • Numerous discounts at leading retailers
  • Onsite gyms on all of our campus’ and a cycle to work scheme
  • Sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
  • Stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

Please contact Martin Gregory, M.Gregory@exeter.ac.uk or (01392) 726162.

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