Assistant Research IT Consultant

SBU/Department: Library and Computing Services (LCS) / Academic Resources / Research and Scholarly Communications (RSC)

FTE: 1 FTE (working 37 hours per week)

Salary: UH7 £37,099 pa with potential to progress to £ 44,263 pa by annual increments on achieving designated skills and experience

Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: De Havilland Campus, University of Hertfordshire, Hatfield

The University of Hertfordshire is looking to recruit an experienced IT professional to configure and support our portfolio of research information systems. This is an exciting new opportunity, created in response to growth in UH research activity and in the systems that facilitate, manage, and disseminate our work. The successful candidate will contribute to research excellence by becoming the in-house expert for these cloud-based applications, and the bridge between researchers, research administrators and vendors.

Main duties and responsibilities

Working collaboratively with colleagues in the Research and Scholarly Communications team, and liaising with LCS Operations and Development teams, you will assist with the configuration, support and management of research information systems to meet University 24/7 'anytime, anywhere' service requirements. You will offer third-line support and work with vendors on new installations, upgrades, and implementations. You will be expected to develop an awareness and experience of the systems, technologies, standards, and protocols used by research information systems.

Skills and experience required

The successful candidate must have demonstrable practical experience across a range of appropriate technologies, including several from: Software as a Service (SaaS)/Enterprise application/Research Information systems configuration; webservices and APIs; data transformation; good practice in process documentation and testing regimes. We expect a high level of communication and advocacy skills, and the ability to engage successfully with a range of stakeholders and system vendors to achieve optimal service levels. 

Experience of library or research systems, data structures and processes in a Higher Education environment would be desirable.

Qualifications required

You will hold a minimum of an Honours Degree or equivalent level qualification or equivalent expertise and experience at an appropriate level. A current relevant professional certification in Information Technology or Library Technology would be desirable.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries:

Mohamed Hansraj, Research & Scholarly Communications IT Consultant, [email protected]  or

Bill Worthington, Research & Scholarly Communications Manager, [email protected]

Closing Date: 29 April 2024

Interview Date: TBC

Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above.

We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

Apply online via the above ‘Apply’ button.