Assistant Data Manager (104262-0721)

Vacancy Type/Job category
Management & Professional
Department
Warwick Business School
Sub Department
CareersPlus and External Relations
Salary
£30,942 - £40,322 per annum
Location
University of Warwick
Vacancy Overview
Full time, permanent position
An exciting opportunity has arisen to join the CareersPlus team within Warwick Business School. We are seeking an enthusiastic individual to provide specialist data insight expertise to support our strategic priority to become a data-driven service.. The role is varied and includes project managing a number of data management systems, ensuring the teams processes are GDPR compliant and developing robust management information reports to support key operational and strategic decisions. The successful candidate will lead key relationships with third party careers management system providers to ensure systems are being fully optimised and delivering a highly personalised, high quality and professional student and employer experience. The role also includes monitoring and evaluating graduate destination data to inform our Rankings and the School’s recruitment strategy.
We are looking for a talented individual with strong internal and external stakeholder management skills with an ability to communicate effectively across a diverse set of audiences. The successful candidate will be collaborative, flexible and target-driven and enjoy working in a fast-changing and highly competitive environment. They must demonstrate strong analytical skills and enjoy working with others to develop systems and processes that support the demanding priorities of the team.
Job Description
Job Purpose
To have oversight and responsibility for the identification, development and project management of effective Career Management systems to ensure the CareersPlus team can manage its careers provision and its extensive network of external recruiter partnerships to best effect. To build information and knowledge in careers management systems that enable strategic data driven decision-making on employer relations and student career paths. To build relationships across the school and wider institution to encourage collaborative approaches to data management. To support users in the effective use of existing systems and efficient implementation of new systems and processes to ensure colleagues can make best use of relationship data. To lead on process efficiency projects, competitor analysis and benchmarking and be responsible for managing the statistical reporting to track recruiter relationship life-cycle engagement.
Duties and Responsibilities
Careers Management system design, development and implementation
• Work with the Director to identify, design and develop innovative and user friendly IT systems that efficiently manage careers interventions as well as recruiter relationships, communication and engagement tracking, leading to timely and personalised responses and a positive impact on career metrics and student experience.
• Provide advocacy and technical support to ensure the entire team are optimising the full capabilities of the various systems used during the students’ career lifecycle.
• Work closely with WBS eSolutions and the School Data Architect in ensuring the team are supported with their technological needs and receive appropriate training in the use of existing internal systems and alerted to and trained in new ones.
•Project manage the specification, testing and implementation phases of IT developments which affect CareersPlus & Employer Relations systems
• Contribute to the on-going training to create and maintain a high level of understanding of existing and new IT systems used in CareersPlus & Employer Relations
•Represent CareersPlus & Employer Relations at meetings of the Technology Strategy Committee, the Data Management Forum, and other relevant bodies
•Negotiate contract renewals and system upgrades with third party service providers ensuring cost efficiencies wherever possible
• Manage day to day relationships with third party service providers ensuring the needs of the team are effectively communicated, change requests are completed and updates clearly communicated
•Work with the CareersPlus & Employer Relations Technology Integrator to develop appropriate careers metric tracking.
Process Improvement and Management Reporting
• Support the Director with reviewing and improving existing data collection processes and developing new managing reporting processes that support the growth of the team
• Use tools and strategies to monitor process efficiency and spot opportunities for improvement, in line with WBS and University strategy.
• Conduct competitor analysis and benchmarking and be responsible for managing the statistical reporting to track recruiter cycles.
• Develop systems for optimising and tracking attendance and follow-up pre and post all CareersPlus & External relations events and activities.
• Collate, analyse and monitor event feedback and produce management information reports for use by the Alumni Working Group, Rankings Taskforce, and other relevant bodies
• Monitor IT systems related expenditure and payments, ensuring the accurate completion of purchase requisitions and timely processing of invoices
Become a GDPR champion acting as the main point of contact for data concerns and queries, working in collaboration with and escalating any data breaches to relevant departments.
Communication
• Build and manage effective filtering capacity within the Careers Management system to enable segmentation of recruiter data in order to deliver highly tailored, bespoke email communications that follow a coherent communications plan, designed to positively engage throughout any decision-making period and recruitment cycle. Use querying capability to provide management information and marketing intelligence
Provide data and analysis support our data strategy and report on our KPIs

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1
An honours degree (preferably in a relevant computing/technical area) or equivalent work experience (a)
Essential Criteria 2
Proven experience of using data management systems. Relevant administrative management experience, ideally gained within a complex organisation or HE environment (a,c,d)
Essential Criteria 3
Relevant applied experience in IT support or service development with strong customer-service background (a,c,d)
Essential Criteria 4
Strong cognitive skills, including an ability to analyse and synthesise data (b,c)
Essential Criteria 5
Proven ability to manage complex data sets and be conversant with database operations (a,d)
Essential Criteria 6
Knowledge and understanding of developments and trends in technology and the issues involved in the practical application of technology to business processes (c,d)
Essential Criteria 7
Excellent oral and written communication skills through a range of relevant media, including the ability to impart knowledge in a confident and friendly manner (a,c,d)
Essential Criteria 8
Meticulous attention to detail, analytical, problem solving skills and a highly organised approach (b,c)
Essential Criteria 9
Proven ability to project manage and prioritise multiple projects simultaneously, working to tight deadlines (a,c)
Essential Criteria 10
The capacity to master new areas of knowledge and skills rapidly combined with the ability to identify and implement practical solutions (b,c,d)
Essential Criteria 11
A flexible approach to work and the ability to work independently or as part of a wider team (a,c)
Essential Criteria 12
High degree of computer literacy, including databases and spreadsheets (a,b)
Desirable Criteria 1
Knowledge of customer relationship management systems, web-based applications, social media platforms and e-learning, particularly virtual classrooms / webinars (a,c,d)
Desirable Criteria 2
Knowledge of GDPR legislation (a,c)
Further Particulars
For further information about the University of Warwick, please read our University Further Particulars .
Warwick Business School (WBS) is a world-class business school at the heart of a world-class University, challenging assumptions and championing business as a force for good. From the pioneering research we undertake, to the students we help to shape, we are for the Change Makers who will impact the world for the better.
We were the first UK business school to be triple accredited by the major bodies (EQUIS, AMBA, AACSB) and our courses consistently rank highly (our Distance Learning MBA is first in the world, our Executive MBA is ranked first in the UK and sixth in the world, and our MSc Management is ranked first in the UK and ninth in the world). However, we’re more than our rankings and we’re proud to be different. We’re down to earth and approachable, and we want WBS to feel like home to our students, our staff and our alumni community. We look to provide a stimulating and fulfilling work environment for all. One where you will feel supported and encouraged to grow professionally; developing your knowledge, skills, confidence and career.
Our vision
Our vision is to be Europe’s leading University-based business school, developing transformational ideas and people that shape how we do business. This vision is supported by our three-fold mission:
1. To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management
2. To provide a transformational learning experience, enabling our stakeholders to realise their full potential
3. To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.
Everything we do is underpinned by our CORE values and driven by a commitment to a Change Maker mindset. We look for this shared commitment across our staff and student community.
• Change Makers see the bigger picture. Thinking beyond themselves and their environment, they’re open to other viewpoints and consider the ripple effect of what they do on a personal, social, and commercial level. They’re driven by having the biggest positive impact and a focus on the greater good.
• Change Makers challenge the norm. Challenging the status quo and not just accepting things at face value is when real impact and change can be delivered.
• Change Makers have the drive as well as the vision. It’s one thing having a vision but having the drive and work ethic to realise a vision is another matter. Change Makers relentlessly pursue every possible solution in order to achieve their goals.
Our CORE values
• Curiosity. We challenge, we embrace different perspectives, and we think creatively to build our future.
• Openness. We’re open to different perspectives, talking to stakeholders, listening to feedback, embracing change and pushing forward for the better.
• Restlessness. We’re not satisfied with standing still, and never stop looking for ways to improve. Constantly evaluating, we don’t stop when we’ve achieved one thing; we use all of our initiative, drive and resourcefulness to achieve more.
• Excellence At a world class university and a globally recognised business school, excellence is a given. There are no half measures at WBS.
We offer a broad range of undergraduate, graduate and executive courses. We recruit the brightest students, offer exceptional learning experiences, have a positive impact on society, produce impactful research that is published in premier journals, and employ outstanding faculty who are global experts in their fields. We are a global school with a cosmopolitan outlook.
We believe in the power of an entrepreneurial mind-set to change the world for the better, and that business schools should have a significant role in fuelling that change. So we welcome the problem solvers, value creators and change makers who share our intellectual curiosity. As one of Europe’s leading global business schools we set out to lead the debate through our transformative research, and to develop inquisitive minds that will make a positive impact in an ever-changing world.
Our vision is: to be Europe’s leading University-based Business School, developing transformational ideas and people that shape how we do business. Our vision is supported by our three-fold mission:
• To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management.
• To provide a transformational learning experience, enabling our stakeholders to realise their full potential.
• To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.
Our reputation is based on our world-class staff, both academic and administrative, and world-class facilities. In addition, we have a very talented and diverse student body, with students from around 120 countries across our undergraduate, masters, MBA, PhD and DBA programmes.
Accreditation and rankings
WBS is proud to be part of an elite group of global business schools who have been accredited by all three premier international management education bodies:
• European Foundation for Management Development’s quality inspectorate, EQUIS
• The Association of MBAs, based in the UK
• AACSB International – the Association to Advance Collegiate Schools of Business, based in the USA. WBS was the first UK institution to attain this accreditation
Current details of our placing in the various media-based rankings can be found here.
The Financial Times
• Ranks our Full-time MBA 32nd in the world and 5th in the UK
• Ranks our Distance learning MBA 1st in the world
• Ranks our Executive MBA 22nd in the world, and 3rd in the UK for stand-alone Executive MBAs
• Ranks our MSc in Finance 11th in the world and 3rd in the UK
• Ranks our MSc in Management 16th in the world and 3rd in the UK
• Ranks our Executive Education Custom Programmes 62nd in the world
The Economist
• Ranks our Masters in Management 9th in the world and top in the UK
• Ranks the Full-time MBA 17th in the world and, for the sixth consecutive year, 1st in the UK
• Ranks our Executive MBA 6th in the world, 3rd in Europe and 1st in the UK
For further information, please visit https://www.wbs.ac.uk/about/difference/ranking/
WBS London, The Shard
In 2015, WBS opened its downtown campus at London’s iconic building, The Shard, the tallest building in the European Union, offering the following part-time courses:
• DBA – Doctor of Business Administration
• Executive MBA
• Tailored Executive Education courses for companies and individuals
• Postgraduate qualifications in Central Banking and Financial Regulation, delivered exclusively for, and in partnership with, the Bank of England.
Why WBS?
Our academics produce world-leading research in all fields of management, which is why we attract the very best PhD candidates. 100% of full-time faculty who both teach and research at WBS have PhDs and our doctoral community is thriving.
We offer a range of executive education programmes including diplomas, short courses, and customised programmes for corporate clients and individuals, and consult with industry to keep our programmes fresh, relevant, and accessible. The fact that many graduates return for further study with us later in their careers demonstrates our effective blend of academic research with the practicalities of the workplace.
Warwick Business School is one of a number business schools in the UK to be recognised for advancing gender equality. In 2018 the Equality Challenge Unit (ECU) awarded Warwick Business School a silver Athena SWAN award for its progress in gender equality. Warwick Business School is the first business school to receive a silver award.

Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants’ suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Other Information
Right to work in the UK
If you do not yet have the right to work in the UK and/ or are seeking sponsorship under for a Skilled Worker visa in the UK points-based immigration system please click on this link which contains further information about obtaining right to work in the UK and details about eligibility for sponsorship for a Skilled Worker Visa.
We were the first UK business school to receive the Athena SWAN Silver award for progress in gender equality and The University of Warwick provides an inclusive working and learning environment, recognising and respecting every individual’s differences. We welcome applications from individuals who identify with any of the protected characteristics defined by the Equality Act 2010.
Closing Date
15 Aug 2021