Assistant Accommodation Advisor

Ref Number

B01-04105

Professional Expertise

Estates, Facilities, Accommodation and Safety

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£26,543–£27,681

Contract Type

Permanent

Working Type

On site (> 80% of working time)

Available for Secondment

No

Closing Date

21-Feb-2024

UCL is a globally recognised Institution and one of the UK’s most successful Universities. The award-winning Accommodation team sits within the UCL Estates division and comprises of over 26 Halls that houses more than 6500 residents.

UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering an exceptional student experience and is embarking on new strategy to delivery this vision. Students create the communities. Most of our Halls are close to campus in Bloomsbury, one of London’s most desirable neighbourhoods. We also have Halls in Camden and Victoria – exciting areas with their own quirks and treasures.

The role involves front of house reception services, including key/visitor management and handling lock outs, welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded.

The ideal candidate will be able to provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery. The role requires to provide cover between the hours of 8am-7pm, Monday-Friday and 9am -5pm Saturday. (Shift to be determined by Line Manager). Summer period hours will be worked on a rota of five days in seven including weekends. A more detailed job description and person specification can be accessed in the attached document.

If you have any queries regarding the vacancy or the application process, please contact Cheuk Pun Hung at [email protected]

Applicants should have good general education with sound literacy and numeracy skills. The ideal candidate will have previous experience working in a similar customer-facing role.

Required to provide cover between the hours of 8 am-7 pm, Monday-Friday and 9 am -5 pm Saturday. (Shift to be determined by Line Manager). Summer period hours will be worked on a rota of five days in seven including Saturday and Sunday.

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

• 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/

Attached documents are available under links. Clicking a document link will initialize its download.