Asset Manager

Updated: 4 months ago
Location: Durham, ENGLAND

Asset Manager (
Job Number:
Computing and Information Services
Grade 7: - £36,333 - £43,155 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date
: 04-Jun-2023, 6:59:00 PM
Disclosure and Barring Service Requirement: Please note that the successful applicant will require DBS disclosure. Further info: 

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.  
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here  


The Role and Department

The role supports the Senior IT Asset Manager to deliver effective IT Asset Management to the University and is part of the Service Management team, which underpins the delivery of customer focused services supported by efficient processes.

Specifically, the post holder will:

  • Maintain and develop IT asset management processes & procedures, tracking IT assets accordingly.
  • Maintain and develop the University’s software licence management processes & procedures.
  • Maintain accurate records of IT assets and their renewals (software and hardware).
  • Maintain and develop the University-wide software catalogue.
  • Maintain a forward outlook of the software budget.

The Computing and Information Services (CIS) has an annual operational budget in excess of £12m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Technology Services; Information Services, and Cyber Security. CIS work with departments across the University to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. Details of the Digital Strategy and ongoing work can be found at

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who work well in teams. The department works in a hybrid capacity depending on the job role and individual personal requirements, this role would suit hybrid working.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham 

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

•    30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 42 days per year.  
•    The University closes between Christmas and New Year. 
•    We offer a generous pension scheme, As a new member of staff you will be automatically enrolled  into the University Superannuation Scheme (USS).
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
•    On site nursery is available and children’s clubs in the summer holidays.
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
•    The opportunity to take part in staff volunteering activities to make a difference in the local community
•    Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
•    A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits. 
•    If you are moving to Durham, we can help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools.  If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas.

Durham University is committed to equality,  diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification  
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.    
Your application should cover the following criteria:  

Essential Criteria

1.    Educated to degree level (or equivalent experience).
2.    Professional practitioner in IT Asset Management with knowledge and expertise in the delivery and development of software procurement and software licence management within the organisation.
3.    Experience of developing and implementing policies and procedures and supporting change and service improvements. 
4.    Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
5.    Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and positively influence the University’s reputation.

6.    Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
7.    Strong digital competence across a range of applications including Microsoft 365, business systems, software asset management tools and licensing models.
8.    Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
9.  Ability to solve problems and decide on and plan appropriate solutions.  

10.  Ability to contribute to asset and budget planning at an operational level; producing dashboards and reports as required.

11.  Attention to detail and ability to track assets throughout their lifecycle.

Desirable Criteria

12.    Committed to continuing professional development to maintain professional recognition.

13.    Knowledge of common service management practices such as ITIL.
14.    Experience of managing software/hardware assets in a higher education environment.


How to Apply   

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria.  Please don’t forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.   
Submitting your application 

We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.
What you need to submit   

•    A CV   
•    A supporting statement or covering letter which outlines how you meet all of the criteria within the Person Specification.      

Contact details   
For a chat about the role or any further information please contact

Typical Role Requirements

Service Delivery/Development
•    Show a commitment to equality, diversity and inclusion and the University’s values.
•    Review and look for ways to improve systems and procedures that are relevant to your area of work in line with the University’s frameworks and regulations.
•    Provide specialist advice and guidance relating to your professional area of expertise, in line with the University’s policies, regulations and values.
•    Manage the delivery of IT asset management and the Software Provisioning service across the University to a high standard.
•    Provide the best possible service by continually reviewing what is required from staff, students and others who you work with and contribute to ideas and service improvements.
•    Provide specialist knowledge and support when interpreting and analysing complex data and information sources.
•    Look for ways to improve processes, techniques and outputs/results across all areas of your work.
•    Identify any learning needs that should be met for effective IT Asset Management and design activities and arrange any training.

Planning and Organisation
•    Contribute to operational leadership teams to influence the type and level of services that are provided by IT Asset Management and the Software Provisioning service.
•    Contribute to progressing the strategic and operational priorities of IT Asset Management in CIS and the wider University.
•    Seek feedback from staff, students and other key stakeholders so that the Software Provisioning service is being adapted to meet customer expectations and to plan future requirements.
•    Analyse data on the level of service being provided by IT Asset Management to recommend areas for future improvement.
•    Meet the development needs of your stakeholders, providing training when required.
•    Manage budgets and expenditure including buying (and returning) goods and services.

•    Provide advice and share guidance with your stakeholders to ensure that the University’s policies, procedures and regulations are complied with.
•    Use your operational expertise to lead and participate in business meetings, working groups and sub-committees.
•    Coordinate and organise committees and other business meetings and deal with any related complaints.
•    Update policies and procedures in response to any internal or external changes.
•    Use your expertise to provide training or guidance to other stakeholders.
•    Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills and swap information with peers.

•    Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University  which provides information on the collation, storing and use of data.   

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas. 

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