Apprenticeship Skills Coach

FES Professional Services

Location: Greenwich Campus
Salary: £37,099 to £42,978 plus £5269 London weighting per annum
Contract Type: Permanent
Closing Date: Monday 12 February 2024
Interview Date: To be confirmed
Reference: 4381-E

We are seeking a proactive person(s) with exceptional interpersonal skills to support apprentices, the delivery team, and employers. As Apprenticeship Skills Coach you will be responsible for meeting with apprentices and their employers to review their progress and will have a case load of 40-50 apprentices to manage. 

The Apprenticeship Skills Coach role will be the initial point of contact for apprentices, providing information, advice and guidance, monitoring progress against apprenticeship standards and maintaining strong relationships in this rapidly developing field.

You will conduct regular reviews with apprentices and their line managers and use a coaching approach to help learners develop and apply Knowledge, Skills and Behaviours in the workplace.

The ideal candidate will have excellent administration and digital skills, with a dedicated and flexible approach to working, to ensure high levels of achievement for our learners. 

The role will sit within the Faculty of Engineering & Science  which is one of four faculties at the University of Greenwich, split across two campuses – the Medway Campus in Chatham Maritime, Kent, and the Greenwich Campus in Greenwich, London. The role will with work collaboratively with colleagues within Employability and Apprenticeships Directorate under a matrix structure. 

Key Responsibilities:

Employer and (Apprentice) Engagement - Maintain positive relationships with Employers and the University. Become key POC for line manager & apprentice. Plan work-based development activities. Ensure appropriate safeguarding. Monitor apprentice's progress at work. Conduct regular reviews with apprentices & line managers.

Coaching & Mentoring - Conducting face to face and online study and facilitating reflection learners. Provide pastoral support. Facilitate progression. Identify learners at risk of not completing their assessments.

Teaching & Learning Support - Review baseline assessments and facilitate ILP. Support apprentices to collate work-based evidence. Adapt learning resources to support skills of apprentices. Liaise with Academic staff. 

Service responsibilities - Proactively manage a caseload of apprentices. Use data to benchmark progress. Work with programme admin colleagues.

Other - Adhere to the University's policy on EDI, Health & Safety and Data Protection.

Key requirements:

Knowledge and/or experience of one of the following sectors is essential to support apprentices: 

• Quantity Surveyor and/or Construction Management

Essential Qualifications:

• Educated to degree level or equivalent work experience.
• Level 3 award/certificate in assessment (e.g. D33/A1/CAVA) 

Essential Experience:

• Working knowledge of theoretical and applied concepts and principles of work-based learning
• Up to date evidence of Safeguarding and prevent legislation and requirements
• Evidence of supporting or assessing learners
• Design and delivery of online and face to face group support sessions
• Relevant experience working in a Pastoral/coaching/mentoring capacity.

Essential Skills:

• Evidence an understanding of On and off-the-job progression and how to support apprentices or students on work-based learning programmes to achieve on time.
• Communicate effectively in visual, oral and written format
• Ensure line managers understand how to support their learners in the workplace.
• Deal with learners in a compassionate, pragmatic, and inspiring manner
• Use a coaching approach to help learners develop and apply Knowledge, Skills and Behaviours in the workplace.
• Extensive use of Microsoft Office (Excel, PowerPoint and Word as a minimum)

We offer a range of fantastic employee benefits including:

• Generous Teachers' or Local Government Pension Scheme.
• Incremental pay spines
• London weighting for staff at our Greenwich and Avery Hill campuses
• Competitive annual leave allowance, extra leave over the Christmas and New Year break and eight days' statutory holidays
• Additional weeks at full pay for maternity, paternity and adoption leave
• Five days' paid leave for studying for exams and for taking part in voluntary public duties, such as school governorships
• A wide range of Continuous Professional Development opportunities for all staff
• A loan for purchasing an Annual Season ticket for rail or bus travel
• There is a free bus between Avery Hill and Greenwich and a subsidised bus to and from Medway.

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values . 

We offer a friendly and supportive working environment with plenty of opportunities to develop within the role and become involved in the wider university community.

For an informal discussion about the post please contact Sarndeep Raven, FES Head of Business Operations [email protected]  or Anna McMenamin [email protected]  Associate Director, Employability & Apprenticeships. 

Should you have any queries please contact the People Directorate Operations Team on  [email protected]  

We aim to be an equal opportunities employer and welcome applications from all sections of the community.  

We encourage applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge /Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.  

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.