Alumni Engagement Officer (104263-1021)

Vacancy Type/Job category
Management & Professional
Department
Warwick Business School
Sub Department
CareersPlus and External Relations
Salary
£26,715 - £30,046 per annum
Location
University of Warwick
Vacancy Overview
x2 full time, permanent positions
WBS has a community of over 53,000 members living all over the world. More than 60% of WBS alumni population live overseas and therefore it is essential that we meet the needs of our alumni population all over the globe. This is an excellent opportunity to join the newly formed WBS Global Alumni Engagement and contribute to the achievement of our strategic objectives.
The post holder/s will work with the Director of Global Alumni Engagement and Alumni Engagement Relationships Manager(s) to implement and support a coordinated strategy, involving building relationships with a wide range of organisations and individuals to ensure that WBS maximises its opportunities in the external environment.
Excellent communication and organisational skills will be needed along with the drive and flexibility to implement our Global Alumni Engagement strategy whilst juggling the needs of multiple internal and external stakeholders.
The role will necessitate local, national and possibly some occasional overseas travel and flexibility in hours will be required for some evening and weekend work.
Job Description
Job purpose
To work with the Director of Global Alumni Engagement and Alumni Engagement Manager to implement and support a coordinated strategy, involving building relationships with a wide range of organisations, and individuals to ensure that WBS maximises its opportunities in the external environment. The Alumni Engagement Officer will support either sector or geographically based alumni relationships to deliver the strategic goals of WBS.
Duties and Responsibilities
Manager, to support alumni engagement activities through organising events, and trips, via virtual conference, telephone and email correspondence, and help manage engagement activities both on and off campus. This will include:
• Updating Alumni Engagement activity plans, preparing alumni profiles to aid new Alumni Engagement activity and maintenance of appropriate CRM records for alumni to track activity and engagement.
• Supporting the implementation of the GAE strategy, including building relationships with alumni, volunteers, prospective mentors, companies, recruiters and recruitment consultancies, prospective corporate and academic partners, to ensure cross-fertilisation to other departments in WBS in order to maximises its prospects and opportunities for external relations
• Progressing actions arising from contacts, ensuring follow up in a sensitive, timely and effective manner.
• Being the first point of contact for alumni, and other departments within WBS and the university, as well as management of the alumni@ email box, ensuring a professional service at all times.
• Operational management of CRM and associated careers portals to ensure all alumni and stakeholder information is up to date, relevant and comprehensive, adheres to GDPR and is available for external rankings and reporting as necessary.
• Supporting an alumni-focused portfolio, either nationally or globally, and assist with managing the activities of the WBS Global Alumni Regional and/ or Professional Networks in association with the appropriate network volunteer committee, and Linked In Forums under appropriate levels of supervision.
• Working with relevant stakeholders at WBS including Coordinators and the Shard team to manage events at WBS or other locations, including promotion of these via appropriate WBS social media channels, ensuring that all related financial administration (purchase requisitions, invoice payments, travel and venue bookings) is approved, recorded and processed in a timely manner to monitor budget spend.
• Preparing presentations/ briefing materials on specific alumni, networks or regions as required.
• Developing, in association with WBS marketing and other relevant teams, appropriate marketing and communications materials and digital solutions to promote WBS alumni activity to all relevant stakeholders.
• Liaising with relevant University teams, WBS and Warwick Professional Networks and Global Alumni Networks in order to share information, plan and implement joint activities to manage the university’s alumni relationships to best effect.
• Using feedback tools and mechanisms to capture and continually collate feedback on the quality and processes of GAE team activities and events, and record and report on comparable metrics year on year, ensuring that all required metrics are measured.
To undertake any other duties within the scope of the role and its grade as directed by their Line Manager.

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1
Degree level education or equivalent (a)
Essential Criteria 2
Significant experience and a track record of effective support of busy senior managers with high level/high volume external and internal responsibilities (a,c)
Essential Criteria 3
Experience of providing excellent customer service in an organisation (a,c)
Essential Criteria 4
Strong proven organisational and planning skills and the ability to work to clear objectives and specific deadlines. (a,b,c)
Essential Criteria 5
Track record in project /event management (a,c)
Essential Criteria 6
Excellent relationship management, and interpersonal skills, as well as strong written and oral communication skills. The confidence and ability to deal with all levels in organisations from HR Assistant to Senior Executives. (a,b,c)
Essential Criteria 7
Flexibility and ability to work effectively under pressure. (a,c)
Essential Criteria 8
Willingness to use and apply own initiative within an agreed framework. (a,c)
Essential Criteria 9
Competent at using office software packages including Word, Excel, PowerPoint and CRM databases and the internet as a resource tool (a,b,c)
Essential Criteria 10
Strong focus on accuracy and attention to detail. (a,b,c)
Essential Criteria 11
An articulate and confident manner in order to develop good relationships with key stakeholder. (a,c)
Desirable Criteria 1
Conversational ability in languages other than English would be helpful (a,c)
Desirable Criteria 2
A global mindset and intercultural experience and competence would be an asset (a,c)
Further Particulars
For further information about the University of Warwick, please read our University Further Particulars .
Warwick Business School (WBS) is a world-class business school at the heart of a world-class University, challenging assumptions and championing business as a force for good. From the pioneering research we undertake, to the students we help to shape, we are for the Change Makers who will impact the world for the better.
We were the first UK business school to be triple accredited by the major bodies (EQUIS, AMBA, AACSB) and our courses consistently rank highly (our Distance Learning MBA is first in the world, our Executive MBA is ranked first in the UK and sixth in the world, and our MSc Management is ranked first in the UK and ninth in the world). However, we’re more than our rankings and we’re proud to be different. We’re down to earth and approachable, and we want WBS to feel like home to our students, our staff and our alumni community. We look to provide a stimulating and fulfilling work environment for all. One where you will feel supported and encouraged to grow professionally; developing your knowledge, skills, confidence and career.
Our vision
Our vision is to be Europe’s leading University-based business school, developing transformational ideas and people that shape how we do business. This vision is supported by our three-fold mission:
1. To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management
2. To provide a transformational learning experience, enabling our stakeholders to realise their full potential
3. To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.
Everything we do is underpinned by our CORE values and driven by a commitment to a Change Maker mindset. We look for this shared commitment across our staff and student community.
• Change Makers see the bigger picture. Thinking beyond themselves and their environment, they’re open to other viewpoints and consider the ripple effect of what they do on a personal, social, and commercial level. They’re driven by having the biggest positive impact and a focus on the greater good.
• Change Makers challenge the norm. Challenging the status quo and not just accepting things at face value is when real impact and change can be delivered.
• Change Makers have the drive as well as the vision. It’s one thing having a vision but having the drive and work ethic to realise a vision is another matter. Change Makers relentlessly pursue every possible solution in order to achieve their goals.
Our CORE values
• Curiosity. We challenge, we embrace different perspectives, and we think creatively to build our future.
• Openness. We’re open to different perspectives, talking to stakeholders, listening to feedback, embracing change and pushing forward for the better.
• Restlessness. We’re not satisfied with standing still, and never stop looking for ways to improve. Constantly evaluating, we don’t stop when we’ve achieved one thing; we use all of our initiative, drive and resourcefulness to achieve more.
• Excellence At a world class university and a globally recognised business school, excellence is a given. There are no half measures at WBS.
We offer a broad range of undergraduate, graduate and executive courses. We recruit the brightest students, offer exceptional learning experiences, have a positive impact on society, produce impactful research that is published in premier journals, and employ outstanding faculty who are global experts in their fields. We are a global school with a cosmopolitan outlook.
We believe in the power of an entrepreneurial mind-set to change the world for the better, and that business schools should have a significant role in fuelling that change. So we welcome the problem solvers, value creators and change makers who share our intellectual curiosity. As one of Europe’s leading global business schools we set out to lead the debate through our transformative research, and to develop inquisitive minds that will make a positive impact in an ever-changing world.
Our vision is: to be Europe’s leading University-based Business School, developing transformational ideas and people that shape how we do business. Our vision is supported by our three-fold mission:
• To develop cutting-edge research that leads debate and deepens our understanding of the practice of business and management.
• To provide a transformational learning experience, enabling our stakeholders to realise their full potential.
• To work in partnership with policy and practice, both in terms of our research and teaching activities, to catalyse the impact of our work.
Our reputation is based on our world-class staff, both academic and administrative, and world-class facilities. In addition, we have a very talented and diverse student body, with students from around 120 countries across our undergraduate, masters, MBA, PhD and DBA programmes.
Accreditation and rankings
WBS is proud to be part of an elite group of global business schools who have been accredited by all three premier international management education bodies:
• European Foundation for Management Development’s quality inspectorate, EQUIS
• The Association of MBAs, based in the UK
• AACSB International – the Association to Advance Collegiate Schools of Business, based in the USA. WBS was the first UK institution to attain this accreditation
Current details of our placing in the various media-based rankings can be found here.
The Financial Times
• Ranks our Full-time MBA 32nd in the world and 5th in the UK
• Ranks our Distance learning MBA 1st in the world
• Ranks our Executive MBA 22nd in the world, and 3rd in the UK for stand-alone Executive MBAs
• Ranks our MSc in Finance 11th in the world and 3rd in the UK
• Ranks our MSc in Management 16th in the world and 3rd in the UK
• Ranks our Executive Education Custom Programmes 62nd in the world
The Economist
• Ranks our Masters in Management 9th in the world and top in the UK
• Ranks the Full-time MBA 17th in the world and, for the sixth consecutive year, 1st in the UK
• Ranks our Executive MBA 6th in the world, 3rd in Europe and 1st in the UK
For further information, please visit https://www.wbs.ac.uk/about/difference/ranking/
WBS London, The Shard
In 2015, WBS opened its downtown campus at London’s iconic building, The Shard, the tallest building in the European Union, offering the following part-time courses:
• DBA – Doctor of Business Administration
• Executive MBA
• Tailored Executive Education courses for companies and individuals
• Postgraduate qualifications in Central Banking and Financial Regulation, delivered exclusively for, and in partnership with, the Bank of England.
Why WBS?
Our academics produce world-leading research in all fields of management, which is why we attract the very best PhD candidates. 100% of full-time faculty who both teach and research at WBS have PhDs and our doctoral community is thriving.
We offer a range of executive education programmes including diplomas, short courses, and customised programmes for corporate clients and individuals, and consult with industry to keep our programmes fresh, relevant, and accessible. The fact that many graduates return for further study with us later in their careers demonstrates our effective blend of academic research with the practicalities of the workplace.
Warwick Business School is one of a number business schools in the UK to be recognised for advancing gender equality. In 2018 the Equality Challenge Unit (ECU) awarded Warwick Business School a silver Athena SWAN award for its progress in gender equality. Warwick Business School is the first business school to receive a silver award.

Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants’ suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Other Information
Right to work in the UK
If you do not yet have the right to work in the UK and/ or are seeking sponsorship under for a Skilled Worker visa in the UK points-based immigration system please click on this link which contains further information about obtaining right to work in the UK and details about eligibility for sponsorship for a Skilled Worker Visa.
We were the first UK business school to receive the Athena SWAN Silver award for progress in gender equality and The University of Warwick provides an inclusive working and learning environment, recognising and respecting every individual’s differences. We welcome applications from individuals who identify with any of the protected characteristics defined by the Equality Act 2010.
Closing Date
2 Nov 2021