Alumni and Supporter Care Manager

About us

We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we’re determined to solve them.

There has never been a more exciting time to join the Advancement office as we plan for our biggest ever fundraising and engagement campaign and support the delivery of the bicentennial programme in 2026. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.

About the role

Please note this position is a secondment opportunity/fixed-term contract for 12 months’ to cover the secondment of the substantive post-holder.

As Alumni and Supporter Care Manager you will help UCL Advancement achieve it’s ambitious objectives by providing an excellent customer care service to our alumni and supporters as well as other UCL staff needing support or advice on Advancement issues. The postholder will liaise with colleagues across the department and UCL to solve problems and provide comprehensive information to users of our helpdesk service. You’ll also support a broad range of engagement and stewardship activities ensuring that the customer experience is at the heart of everything we do.

We are happy to consider applications to work on a part-time, flexible and job share basis wherever possible. This role is eligible for hybrid working with a minimum of 20% on site.

To find out more about the role, please contact Bryony Merritt, Associate Director of Alumni and Campaign Engagement:

Please use the attach cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification.

For more information about UCL Advancement, please visit: www.ucl.ac.uk/giving and www.ucl.ac.uk/alumni

About you

You’ll be a champion for excellent customer experience with great communication and interpersonal skills. With considerable experience of working in customer facing environments you will also be highly-organised and able to manage and deliver against multiple incoming requests.

We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.