Adviser

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Gateway & User Experience - Gateway Services
Location:  Epsom
Salary:  £23,700 to £25,138 per annum pro rata
Part time, 18 hours per week, 3 days
Closing Date:  Wednesday 06 March 2024
Interview Date:  Friday 15 March 2024
Reference:  24-AAAA1482K-0011-1

Applications are invited for an enthusiastic and imaginative Gateway Adviser to work in our busy and vibrant Library & Student Services dept which provides support for students and staff on the Epsom campus.

The post provides first line help for students and staff in gaining access to a range of specialist support services including Advice and Finance, Disability & SpLD and Research and Academic Skills as well as locating and using the library resources, facilities, equipment and technology.  

You should have experience of working in a customer facing environment, preferably a busy academic library or support services environment. Effective interpersonal and communication skills and excellent customer service skills are essential. You should also be a competent and confident IT user. Knowledge of online information would be an advantage.

We are looking for someone who will take ownership of enquiries and respond effectively under pressure, who demonstrates initiative and flexibility and liaises effectively with staff, students and colleagues. Equally important are the ability to innovate and collaborate as part of a team, use initiative, demonstrate flexibility and display attention to detail. Being prepared to use new skills and undertake staff development as appropriate, especially in the area of new technology are essential.

Hours of work are:

Monday-Wednesday 10am-17.00pm

The actual salary for this role is £11,768- £12,482 per annum.

For an informal conversation regarding the role please contact Hilary Wicks, Gateway Services Manager , Gateway Services at [email protected] and 01372 202461. 

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide. 

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. 

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

Further details:

The University for the Creative Arts (UCA) aims to be a welcoming and inclusive University that is truly representative of all of the diversity in society. We particularly encourage applications from people from minoritised ethnic groups and people with disabilities who are currently under-represented within the University.