Advice Manager

Location: Aston University Main Campus

Closing Date: 23.59 hours BST on Friday 26 August 2022

Interview Date: To be confirmed

The University is currently undergoing a project to create a fantastic new Student Services Centre in the heart of the main building, and it is still in the early stages of the design.

Reporting to the Director of Student Experience, this role will be responsible for the overall management of the two of the Advice teams in this area, ensuring that the services are represented at the right times of the year, and to maximise the student use and experience of these services. 

You will manage a number of specialist advisers in the Immigration Advice Team and Student Advice Team, but will also have responsibility for service standards and method of delivery.

We are looking for an experienced Advice manager who can lead people from across multi disciplinary teams to work together in the one space with a common purpose, and with a specialist knowledge of the areas so the specialist advisers can discuss complex casework. 

The postholder will also be expected to take on their own caseload of students in an advice capacity. 

This post is subject to a satisfactory DBS (Disclosure and Barring Service) clearance.

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. We kindly ask that candidates do not send CVs or cover letters as these will not be considered.

Further details:   Job Details      University Information   

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.  It promotes equality and diversity in all aspects of its work. We are committed to the principles of the Athena SWAN Charter http://www.ecu.ac.uk/equality-charter-marks/athena-swan/ , recognised by a silver award, and we are a Disability Confident Employer Level 2. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

If you require the job details document or an application form in an alternative format please contact the recruitment team at [email protected]