Advanced Technician

The University      

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.    

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.    

We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here. 

The Role and the Department      

Founded in 1952, the Department of Psychology is consistently ranked as one of the very best in the UK with an outstanding reputation for excellence in teaching, research and student employability. The department is committed to creating and maintaining a research environment that spans the entire breadth of psychology. Currently the department’s research falls within three groupings: Cognitive Neuroscience, Developmental Science, and Quantitative Social Psychology.

The department is extremely well-equipped for research, including facilities for fMRI, TMS, tDCS, EEG/ERP, VR, eye movement tracking, and biophysiological recording. The department also has a motion capture lab for analysis of visuomotor action and experiments in immersive VR, a ‘bar’ lab for naturalistic studies in health psychology, and setups for psychophysics including an echo-attenuated chamber.

The post holder will be responsible for assisting with the day-to-day technical functions and operations within Psychology, providing technical related assistance throughout a busy suite of diverse research laboratories alongside other members of the technical team, including delivering technical solutions for many research projects.  The role will primarily service the needs of research, while supporting teaching, assisting undergraduates, postgraduates, post doctorates and academic staff with regard to everyday research requirements.

Working at Durham        

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:       

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
• No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.   
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.   
• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.   
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).   
• There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.    
• The opportunity to take part in staff volunteering activities to make a difference in the local community.   
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.    
• We offer generous pension schemes.    

Durham University is committed to equality,  diversity, and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.     

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.      

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. 

What you need to demonstrate when you apply/Person Specification      

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.     

Your application should cover the following criteria:   

Essential Criteria:  

1. Good oral and written communication skills.  

2. Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications. 

3. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).   

4. Post-16 qualification or equivalent experience.

5. Basic knowledge of computer programming, E,g., C++. Python. E-prime, Matlab*

6. Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions. 

Desirable Criteria:   

7. Evidence of continuing professional development.  

8. Proven competence to support IT hardware, software and peripherals.*

9. Demonstrable ability to provide advice and guidance to a range of customers and colleagues.  

10. Ability to effectively network and exchange advice and information for development purposes.    

11. Driving Licence holder.

12. Experience of working in a team.

How to apply      

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).      

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.        

Submitting your application       

We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.        

What you are required to submit:   

• A CV    
• A supporting statement which shows examples of how you meet all of the criteria within the Person Specification     

Contact details       

If you would like to have a chat or ask any questions about the role, Mrs Elaine Stanton would be happy to speak to you. Please email [email protected]      

Typical Role Requirements 

Service Delivery

• Resolve queries and requests for information and advice and escalate more specialist and complex queries to more experienced team members.
• Provide support to local users by helping to resolve problems relating to the services you are responsible for as and when they occur.
• Share technical knowledge and expertise to support other team members.
• Use your experience and problem-solving skills to investigate and resolve issues relevant to your role and make recommendations based on your findings.
• Provide more in-depth qualitative and quantitative analysis activities within the role.  
• Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.  
• Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.  
• Liaise with others to identify resource requirements, store and deliver resources and keep accurate records of stock levels.  
• Edit and update written documents such as reports, risk assessments and procedures.
• A commitment to equality, diversity and inclusion and the University’s values. 

Planning and Organising

• Plan and organise own workload, taking responsibility for operational aspects of the Department, ensuring deadlines are met and service delivery standards are maintained. 
• Deliver assigned projects in accordance with agreed objectives.
• Monitor processes and activities to ensure departmental policy is met. 

Research Support

• Design, build, and support software used for research and teaching. 
• Provide demonstrations and instruction on various laboratory techniques and practices and the operation of particular equipment to others outside the team.  
• Provide supervision for teaching, learning and research activities, including students and staff.  

Teamwork 

• Act as more knowledgeable team member without responsibility for team members.  
• Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.   
• Collaborate with team members and academic staff to implement service alterations and plan the future development of laboratories.  

Communication/Networking/Stakeholders 

• Respond to stakeholder needs to deliver and shape an excellent stakeholder experience.  
• Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.  
• Provide guidance and advice to resolve problems and queries for a broad range of service users.  
• Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.  
• Assist and advise students working in research laboratories on technical aspects of their research projects.  
• Any other reasonable duties.  

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University  which provides information on the collation, storing and use of data.     

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.