Admissions Supervisor

External Engagement and Global (EEG)

Admissions Office

INTERNAL APPLICANTS ONLY

This full-time post is available immediately on a fixed term basis until 24/12/2024 and offers to opportunity for hybrid working – some time on campus and some time working from home.

The Admissions Department is a busy dynamic team, dealing with over 65,000 applications a year across Undergraduate and Postgraduate provision.  Admissions deal with a large volume of enquiries via telephone, email and face to face focusing on providing an excellent service to our applicants and pre-applicants.  Admissions deal with a wide range of topics including entry requirements, application processes and statutory requirements such as UKVI, CMA and GDPR. 

Admissions are based on two campuses; Streatham and Penryn, and this post is based in Streatham as an Admissions Supervisor in the Undergraduate team. This role offers the opportunity for blended working with the expectation that the role holder would come into the office/ on campus an average of 2 days per week.

We are seeking to appoint an enthusiastic Admissions Supervisor to join our thriving Admissions Team. We are looking for someone who will put our applicants and offer-holders at the heart of their daily work, who prioritises the delivery of excellent customer service, and understands the value of their contribution to our team. 

You will be part of a friendly and supportive team environment. We care a great deal about the importance of working within a team where work/life balance is taken very seriously and strongly encouraged.  

We are looking for the role-holder to demonstrate a combination of excellent organisational and administrative skills, with meticulous attention to detail.  The successful candidate will demonstrate a commitment to providing world leading customer service and be an integral team player.  Ideally, we are looking for people who understand admissions processes and qualifications.   We would also expect a good working knowledge of a large database which supports admissions such as SITS.

You will need to demonstrate excellent communication skills in order to respond in a calm, clear and friendly manner to enquiries from applicants as well to our internal stakeholders.  You will also be expected to demonstrate excellent interpersonal skills, and the ability to form good working relationships with fellow admissions staff, key colleagues from our Faculties, the International Recruitment Team and other relevant stakeholders within the University.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today.  More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

For further information, please contact Vicki Flockhart [email protected]