Admissions Officer

Join our friendly and rapidly growing admissions team at Northeastern University London.

Following the creation of exciting new degree programmes at the University, and exponential growth in applications, we are recruiting for an experienced Admissions Officer to join the team. The post holder will be based in St Katharine Docks at the new NU London campus based on the river next to the Iconic Tower Bridge and will be campus based at least four days a week.

You’ll be working as part of the broader Marketing, Admissions, Student Recruitment & Visa Compliance team (MARV), which is a friendly, supportive, and professional directorate within Northeastern University London, with a focus on supporting students during the pre enrolment stage of their journey.

Reporting to the Head of Admissions or the Admissions Manager, the post holder will assist with the end-to-end admissions process for applications, from first contact to enrolment. They will be the initial point of contact for applicants, which will include supporting prospective students in making their application through participation in events, presentations and personal telephone, email, and web chat support. By working closely with other members of the admissions team and with academic colleagues, the post holder will ensure an efficient and fair application process for all applicants.

About the University

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.

After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.

Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society.

Duties and Responsibilities

• Provide an exceptional applicant experience.
• Manage operations to ensure that the team’s strategic objectives are delivered and make recommendations on actions to streamline the processes.
• Monitor and review key performance indicators ensuring that application and offer making response times are met.
• Apply working knowledge of policies, procedures, and systems, providing an expert point of guidance.
• Work closely with the team to coordinate the day-to-day processes and prioritisation of tasks to ensure deadlines are met and the work is of a high standard. • Review applications and make decisions based on agreed entry requirements, referring to academic staff where appropriate.
• Use initiative to resolve problems which arise such as resolving issues regarding processes and workload and resolving applicant issues.
• Manage small projects and contribute to longer term planning within the area as part of the local management team.
• Undertake a range of applicant support activities, including telephone call campaigns, emails, web chats, and personal consultations.
• Set performance standards and establish regular monitoring processes to ensure work is carried out and performed to the required standard, taking the necessary follow-up measures to ensure targets are met through effective performance.
• Work collaboratively and effectively within your department, sharing expertise and contributing to the development of the department operational plan.
• Participate in working groups within the university and externally if required, sharing ideas, experience and providing technical advice.
• Provide support and encouragement to your team.
• Build cooperation and set example by always demonstrating a flexible approach
• Create a positive image of the University by being responsive, prompt, and courteous when responding to requests or enquiries from customers.
• Liaise with applicants and their nominated advisers or family, to guide them through the application process, ensuring that they have all the information they require regarding the process, programmes and the University.
• Ensure all student admissions practices comply with all current internal and external admissions and quality assurance policies.
• Gather applicants’ references and supporting documents and manage student data in compliance with GDPR.
• Liaise with other members of the team and academics, to ensure prompt and complete academic consideration of each applicant.
• Liaise with the Registrar, academics and external stakeholders to ascertain recognition of prior learning where required.
• Track decisions on whether to interview, arrange interviews, support applicants on interview day and coordinate post-interview feedback.
• Provide support to the team with internal admissions/recruitment events, such as - Open Days/Taster Days, Offer holder days, Interview days, etc.
• Undertake any other duties as required by the Line Manager or as commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training.

Person specification criteria (essential / desirable)

• Ability to work as part of a team and independently (E)
• Excellent written and oral communication skills (E)
• Well-developed organisational skills and time management skills, including the ability to prioritise and manage workload (E)
• Ability to empathise and develop rapport with individuals applying to the university (E)
• Diplomatic influencing and relationship-building skills, to work with others and to convert initial enquiries into successful enrolments (E)
• A high level of attention to detail and accuracy (E)
• Knowledge and understanding of UK Higher Education and an intrinsic belief in the value of Higher Education (E)
• Knowledge of the UCAS application process (E)
• Knowledge of admissions in a UK university (E)
• Experience of working with customers face-to-face, digitally and over the phone (E)
• Experience presenting and conducting telephone campaigns (D)
• Recent experience of processing Tier 4 applications and applying the UKVI regulations, including checking applicants’ documentation (D)

Application process

Applications should be made via this link by 23:59 on 01 February 2024. Please reference your application “AO0124”. Participation in the equal opportunities section is encouraged, but voluntary.

Applications must include a covering letter of no more than one page and a full curriculum vitae.

Interviews are expected to commence week beginning on the 12th of February 2024.

Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.