Admissions Assistant

About the Role

Following continued growth in recruitment and applications at Queen Mary University of London, due to exciting investment in the Admissions team, applications are invited for a full time permanent Admissions Assistant post. 

Admissions Assistants are members of our central Admissions team, which handles undergraduate, postgraduate taught and research applications to all the university’s Schools and Institutes. Our Admissions Assistants are assigned either to the Postgraduate or Undergraduate team but are expected to work flexibly across team boundaries to ensure that applicants receive a consistently good service during peak times. 

You will support Admissions Officers and Managers in providing a timely and professional admissions service. This will involve assessing applications and making decisions consistently and fairly against pre-defined entry criteria, carrying out a range of administrative tasks and responding to admissions-related enquiries, providing high levels of customer service to all stakeholders. 

About You

You will have recent experience of working in an administrative role in a busy customer-oriented environment, ideally in an education or public sector setting.  

You will be well-organised, able to prioritise, and capable of working quickly and accurately under pressure to meet deadlines, both independently and as part of a team. You will have excellent IT skills and experience of using complex databases, and good interpersonal, oral and written communication skills, and able to communicate effectively with applicants, advisers and staff at all levels within the University. You are capable of carrying out tasks and making decisions consistently within a clear policy and regulatory framework, referring more complex cases to Admissions Officers and Managers. 

About the Department

The Admissions Office sits within External Relations directorate and its primary focus is to recruit students with the qualifications and potential to succeed.  The Office handles around 110,000 applications per year to undergraduate and postgraduate programmes. Working together with colleagues in academic Schools and professional services, we aim to provide a high-quality user experience for applicants and staff who support the applicant journey. We are committed to excellence and continuous improvement in all that we do.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.