Responsibilities
• Act as first point of contact in the administration office for students, staff and visitors. Respond to general enquiries interpreting university and external regulations as appropriate
• Monitor and action new email enquiries sent to the Occupational Health team
• Provide administrative support for the OH team
• Provide administrative and clerical support to clinical activity within the OH office, in particular client appointments and the maintenance of the OH records
• Work closely with other administrators to ensure continued and consistent provision of services
• Attend meetings including training sessions, and contribute to project work when required
• Attend appropriate training on OH and HR systems and procedures
• Accurately maintain all confidential files and clinical data taking account of the GDPR, patient confidentiality, and Information Security policies
• Follow administrative procedures, write new office procedures and set up new office systems
• Compile agendas and draft minutes for team meetings
Selection criteria
Essential selection criteria
• Experience of managing administrative processes and reception or customer facing work
• Ability to interpret, apply and communicate regulations and procedures
• The ability to work independently, with minimum supervision, and a willingness to resolve situations, as well as knowing when to refer issues to others
• The ability to organise own workload and to work to deadlines, evidenced by formal qualifications at (for example BTEC ND, NVQ Level 3 or equivalent) and/or significant work experience at a similar level
• Ability to organise events and make administrative arrangements
• Ability to use standard computer programs (Outlook, Word, Excel) and have experience of using a database
• Previous experience of working as part of a team in an office environment
Desirable selection criteria
• Experience of working within an HE institution or within a service industry environment
• Some experience of clinical administration, including the ability to be numerate and accurate, with excellent attention to detail and a methodical approach
Only applications recieved before 12 noon on 3 June 2024 can be considered for this role.
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