4448 - Student Finance Administrative Officer

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Student Services - Student Finance & Financial Support
Location:  Avery Hill Campus
Salary:  £26,444 to £29,605 plus £5269 London weighting per annum
Contract Type:  Permanent
Release Date:  Wednesday 28 February 2024
Closing Date:  Tuesday 19 March 2024
Interview Date:  To be confirmed
Reference:  4448

The Student Fees and Financial Support Team pride itself in supporting our students with information and advice on student finance matters to help make informed choices whilst ensuring financial sustainability and growth of the University. We are committed in the promotion of enhanced student experience and success by providing financial support and awareness with the means of tailored resources. In seeking to achieve our objectives, we work in close partnership with key external and internal stakeholders across the university including Faculty academic and professional staff as well as professional services staff and students. The Student Finance Administrative officer role is pivotal in providing a support and triage services for the Student Fees and Financial Support Services.

Key areas of responsibility include:

• Responding to email and telephone enquiries from students and prospective students and the registration of new and continuing students
• Providing a strong proactive customer focused service
• Providing information in a professional manner to individual requests that are conversant with current relevant regulations and deliver accurate information on areas including tuition fee payments, registration, funds, and bursaries as well as signposting and referring students to appropriate internal and external services. 
• Attendance at open days

This role works within a team of colleagues providing information and assistance to students in a helpful and sympathetic manner, where confidentiality is imperative. 

For an informal discussion about the post please contact Rebecca Gee Head of Information, Advice and Participation Services [email protected]

Should you have any queries please contact the People Operations Team on [email protected]

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge /Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.