IT Developer - Service Management Platform (TTE Programme)

CERN - European Organization for Nuclear Research, Switzerland

Updated: almost 2 years ago
Job Type: FullTime
Deadline: 19 Jun 2022

Company Description

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern .

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization.


 
Job Description

Are you an IT developer technician looking for a new professional experience to further your career?  If so, joining CERN’s TTE programme could be your next exciting experience.  

The Site and Civil Engineering (SCE) Department  manages and develops CERN’s real estate assets and infrastructures in agreement with CERN’s scientific strategy, as well as all the services related to the caretaking and operation of the CERN site.

Our vision: create an inspiring and welcoming environment for CERN’s scientific community now and in the future.

You will be part of the SMS Group responsible for the operation of the central Service Desk and the implementation of unified service management processes all across SCE, also providing service management tools and consultancy across CERN. In joint collaboration with the IT department, the group maintains and develops a service management tool and service portal used CERN-wide, based on the widely known ServiceNow platform.

Functions

  • Working in the joint IT-SCE ServiceNow developer team, participate in the configuration, customization, extension and support of service management tools serving all services at CERN, in particular the ServiceNow platform and CERN Service Portal;
  • Examples of ongoing projects shared within the team: improved mobile experience, automated personal data retention in line with data privacy standards, Service Portal search optimization;
  • Contribute to the design and development of specific workflows supporting improved business service delivery in the SCE Department and in other services across CERN. Functionalities are developed within the ServiceNow platform.

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