Internship: Restor Community Support

Updated: about 1 month ago
Job Type: Permanent

In der aktuellen Covid-19 Situation laufen die Rekrutierungen weiter. Es kann dabei allerdings zu Verzögerungen kommen. Vielen Dank für Ihr Verständnis.

100%, Zurich, fixed-term

Are you passionate about ecosystem restoration and would you like to learn more about this global movement? Would you like to play an active role in supporting people restoring nature on the ground? 

Restor is a new open data platform rooted in science that enables everyone, everywhere to engage in the restoration of nature. Ecological restoration has the potential to draw down ~30% of accumulated global carbon emissions and is a key to both local and global resilience. At Restor we believe all of us have an impact on the land: whether we are farmers or gardeners or run community forestry projects or manage pension funds with global investments. We also believe that when supported by the right tools, we can all take action to contribute to the sustainable use of the land we depend on. Through the power of science, data and local knowledge, Restor connects you to your land footprint and to the diverse community of actors restoring earth’s ecosystems. 

Founded by ETH Zurich’s Crowther Lab and developed in collaboration with Google, Restor is an Earthshot Prize 2021 Finalist and an official partner of the UN Decade on Ecosystem Restoration. 

We are offering an internship opportunity focused on providing support to the 6,000+ users and 75,000+ restoration and conservation sites on Restor today. This role will be full time, with a minimum duration of 6 months, and we are looking for someone to start in the beginning of 2022. This role is ideally suited to a student who is required to do a work placement as part of their degree. 

Job description

What you will gain from this internship:

  • Knowledge and understanding of the role technology has in ecosystem conservation and restoration. 
  • Knowledge and understanding of how to build a community and inspire action. 
  • Connections with on-the-ground restoration projects, from whom you can learn about the challenges and solutions to ecosystem restoration. 
  • Deepening understanding of GIS technology and its applications. 
  • Knowledge and practical experience of using Salesforce, a Customer Relationship Management software. 

In this role you will be responsible for:

- Providing user support by

  • Managing the email inbox, responding to incoming inquiries about the use and functionalities of the Restor platform
  • Attending calls with users who are experiencing issues with the platform
  • Creating new, and maintaining existing user support assets such as email templates, YouTube videos, FAQs, etc.
  • Documenting learnings to improve the user experience on Restor in the future
  • Responding to user data management requests by analyzing spatial data through the use of GIS software.

- Advancing and refining the user support system by optimizing processes together with the Restor team

- Managing Restor’s moderation tools that help ensure the platform is used in appropriate and respectful ways. 

Your profile

We’re looking for:

Technical skills

  • Basic GIS software knowledge.
  • Knowledge in, or willingness to learn software such as Salesforce, video editing, email tracking tools, etc.
  • Good verbal and written skills in English.

Interpersonal skills

  • Willingness to help restoration practitioners all over the world.
  • Good interpersonal communication skills.
  • Fast learner and ability to adapt to new tasks.
  • Experience and/or interest working in a fast-paced, highly dynamic startup environment.
  • Openness to assist in other areas within the Restor organization for spontaneously arising needs.

To qualify for this internship you need to be based in Switzerland and have a valid work permit.

A note: research  indicates that women and individuals from marginalized groups tend to apply only when they meet all of the criteria. If you believe you’re qualified, but don’t necessarily check every box, please submit an application.

We offer

At Restor, we believe our team is strongest when we bring a wide variety of experiences and perspectives. We’re an equal opportunity employer and don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Restor supports flexible and remote working options to create a family-friendly work environment and positively contribute to its employees’ work-life balance.  

Other benefits of working at Restor include: 

  • Opportunities for professional development 
  • Learn and grow with an international team with diverse backgrounds
  • A modern, centrally-located office in Zurich next to the river with free coffee & tea
  • Additional child allowance
  • ⅔ contribution to pension scheme & accident insurance

View or Apply

Similar Positions