Staff Services / Work Pass (Shared Services) (1 yr contract)

• You will be responsible for the execution of HR processes and transactions according to documented procedures for assigned area of responsibility within OHR Shared Services, so as to fulfil internal and external service commitments. 
• You will also handle the daily workload and deliver day-to-day HR transactions in a timely and accurate manner with minimum supervision. 
• You will ensure Service Level Agreements (SLAs) are met in the delivery of HR transactions. 
 

HR Process Execution: 
• Handle end-to-end processes such as pre-employment screening, work pass-related, and etc. 
• Use HR tools and systems appropriately to complete assigned work and ensure HR systems are maintained accurately based on agreed procedures and team standards. 
• Ensure data integrity when meeting deadlines and timely delivery of services. 
• Able to multi-task and manage the workload during peak periods and work closely with the team as back-up resources for timely delivery of services. 

Partnership:
• Partner with both internal and external stakeholders to ensure completion of HR processes or redirect/escalate to the relevant parties/authorities for follow-up/ decisions. 
• Often the ‘Expert’ in assigned area of service delivery work. Be a valuable partner to management, colleagues and staff by providing accurate and expert advice for own area of work. 
• Understand the scope of process work and the SLAs for each service, and ensure all process documentations are current, accurate and complete. 
• Keep abreast of changes in the organisation and work with the relevant stakeholders to ensure that HR requirements/processes are met. HR process 

Improvement & Innovation:
• Proactively identify ways to enhance work processes for improved performance either through self-discovery or seeking feedback from stakeholders. 
• Recommend process changes, participate and support improvement projects from time to time. 
• Generate improvement ideas and translate them into plans and actions. 
 

Project Responsibilities:  
• Participate in projects within OHR SS including migration of new processes and technology or process enhancements. 
• Work with process owners to identify the project scope, manage the project plan, co-ordinate with IT on testing, training and communication to impacted Shared Service teams.
 

• Degree/Diploma Holder with 1-2 years of relevant work experience.

• Excellent communication and interpersonal skills, with the ability to work collaboratively with stakeholders
• High level of initiative, meticulous and detailed oriented with strong organisation skills
• Results oriented and have a process and service-focused mindset
• Proficiency with Microsoft Office suites

Location: Kent Ridge Campus

Organization: Office of Human Resources

Department : Shared Services

Employee Referral Eligible: No

Job requisition ID : 8261