Manager, IT Optimisation Team

Responsibilities

• It involves collaborating and communicating with relevant stakeholders on change requests, testing and change management prior to rollout of new features and functionalities.

• Support and handle daily aspects of HMS administration, which includes ensuring that HMS effectively supports the operations from end to end, i.e., from application to check-out, while prioritising positive user experience.

• Implement modules in HMS to optimize processes or process re-engineered from other systems.

• Support data analysis and statistical reports required by stakeholders. This includes analyses on applications, occupancy rates, check-in/out data, withdrawal, and other relevant metrics that provide insights into the efficiency of operations and outreach to applicants or residents.

• Provide effective user support structure where users’ inquiries / issues are addressed effectively, and making sure that user guide is developed and updated for HMS.

• Handling ad-hoc projects as and when assigned.

• Lead the analysis of data to derive insights for informed decision-making.

• Perform Business Process Re-engineering to optimise productivity and satisfaction.

Requirements

• Degree and Diploma holders with relevant IT or system administration with 5 to 8 years of relevant experience

• Demonstrates excellent skills in teamwork and collaboration.

• Organized and able to work well under pressure and with tight deadlines.

• Pro-active to engage stakeholders.

• Strong knowledge of Excel functions, MS Forms, and reporting tools.

• Proficiency in data analysis and deriving actionable insights.

• Prior experiences in hostel management and/or IT support role will be an added advantage.

Hiring Institution: NTU