Executive (UCS, Health & Wellbeing)

At NUS, we value the health and wellbeing of our staff. We aim to facilitate people’s journey towards a state of complete physical, mental and social wellbeing, where we realise our own potential and are able to contribute meaningfully to our work and communities. Together, we can help our people to stay healthy and meaningfully engaged. 

The NUS Health & Wellbeing (Office of the President) is responsible for the innovation, implementation and evaluation of health & wellbeing programmes which support the general NUS population, as well as specific employees whom are exposed to acute mentally-stressful events. 

The University Counselling Services (UCS) falls under the ambit of the NUS Health and Wellbeing unit, where our mental health professionals  and operations colleagues facilitate clinical psychological support to individual employees and work with departmental leaders to enhance students’ health and wellbeing. You will work with a team that is dynamic, fun, and most of all, passionate about supporting the health and wellbeing of our people. 

Front Desk Duty: 

• Execute front desk duties that include but not limited to scheduling of clients’ appointments, administering walk-in clients, managing telephone calls and handle enquiries, providing programmes information, and centre-related administrative duties
• Attend to queries from internal and external stakeholders
• To be rostered as an Operations and Administrative support for the new satellite clinic

Data/System Related Duty:

• Participate in customer reviews to explain trends from data sources and identify opportunities for improvements
• Tabulate statistical data for management reporting
• Support work process improvement and feedback collation

Administrative Duty: 

• Provide support planning, logistics, coordination and execute actions required for department events and other initiatives
• Support the full spectrum of administrative functions, including but not limited to procurement and invoicing, overall office keeping process, meetings/programmes coordination, etc. that will ensure a smooth running of the operations
• Perform ad-hoc departmental projects/activities as assigned by the management

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, or similar field related to client-managing
• Minimum 3 years of relevant working experience
• Able to work flexible hours from 11.30 am to 9pm for at least 2 to 3 days of the week
• Proficient in Microsoft Office, Outlook, Teams
• Good knowledge of front end and data visualisation tools for analytics applications implementation (dashboard, reports) with preferably previous experience in Advanced Microsoft Excel (E.g. Formulas, Pivot tables, V-Lookup, etc), Microsoft Power BI, Qualtrics
• Good analytical, synthesis, and communication capacity (written and oral), ability to negotiate and influence both internally and externally.
• Fast learner on new domains, capacity to swiftly ramp up on knowledge curve, ability to operate both independently and in team with minimum prompting.

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

Location: Kent Ridge Campus

Organization: Office of the President

Department : University Counselling Services

Employee Referral Eligible:

Job requisition ID : 17984