Concur Travel, Cards & Operations Administrator

• Responsible for the navigation of Concur system to perform travel and request reviews/ approvals as outlined in the Travel & Expense Policy.
• To assist the Administrator in the administration of the Company’s Travel & Expense Management and Corporate Card platforms, including policy compliance, along with other fundamental accounting and administrative functions.
• The Concur Travel, Cards & Operations Administrator is part of the Concur Central Admin Team (CCAT) and will support overall Concur System’s related processes across the company.

Duties & Responsibilities

• Serve as an in-house Concur expert on features and functions for Travel, Request and Mobile platforms, promoting a positive experience.
• Be the main resource/ contact point for SAP Concur development matters.
• Work directly with both designated SAP Advanced Concur Consultant, SAP Concur Support, Travel Management Company, and Corporate Card Issuer to resolve system related issues.
• Ensure accuracy and completeness of Concur Travel and Request data imported from external systems and workflow routing.
• Work closely with Concur Administrator in the maintenance and development of Concur System Business Rules, Custom Reports and Configurations in accordance to Travel & Request Policies (including List Management, Email Reminders, Workflows, Request Site Settings).
• Lead and conduct roadshows for stakeholders to ensure travel readiness.
• Review and reconcile Corporate Card transactions, Management Fee, rebates etc.,
• Identify areas for process improvement and automation to drive excellence and continuous improvement balancing efficiency, controls, and customer experience.
• Oversee testing (including designing of test cases) of new functionalities and other changes in SAP Concur system.
• Documentation on Business Process Flows, Functional Specifications, Test scripts and Preparation of End-User Training manuals.
• Provide guidance and support to Team members on day-to-day operation.
• Oversee CCAT functions to ensure smooth operation and adherence to SLA/ KPI.
• Lead/ support CCAT related projects and initiatives.
• Preparation of regular/ ad hoc. reporting.
• Review and resolve escalations raised through the CCAT Helpdesk.
• Any other duties as assigned.

• Professional or Bachelor’s degree with equivalent work experience required.
• Minimum 5 years of relevant work experience in a fast paced, high volume corporate environment.
• 2 or more years of Concur or similar expense reporting tool experience functions in a fast paced, high growth global environment preferred.
• Experience in managing/ guiding a small team.
• Ability to communicate and work with Senior and Executive level management regarding policy compliance issues.
• Ability to problem solve independently or through collaborative efforts with various personnel.
• The successful candidate will have a sharp attention to detail, the ability to manage multiple tasks and have strong organization and interpersonal skills.
• Knowledge of basic accounting/ accounts payable.
• SAP S/4 HANA and Concur working experience is preferred.
• Proficient in Microsoft Office applications.
• Ability to visualize and communicate data finding insights to various stakeholders.
• Passionate in identifying, solving problems.
• Self-starter with strong analytical ability and problem-solving skills.
• Highly motivated, structured with high degree of initiative.
• Excellent interpersonal and communication skills including previous exposure to senior management and the ability to present information accordingly.

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

Location: Kent Ridge Campus

Organization: [[National University of Singapore]]

Department : [[Office of Finance]]

Employee Referral Eligible: No

Job requisition ID : 20378