Concur Travel, Cards & Operations Administrator

Updated: 4 months ago
Location: Kent Ridge,

Job Description
  • Responsible for the navigation of Concur system to perform travel and request reviews/ approvals as outlined in the Travel & Expense Policy.
  • To assist the Administrator in the administration of the Company’s Travel & Expense Management and Corporate Card platforms, including policy compliance, along with other fundamental accounting and administrative functions.
  • The Concur Travel, Cards & Operations Administrator is part of the Concur Central Admin Team (CCAT) and will support overall Concur System’s related processes across the company.

Duties & Responsibilities

  • Serve as an in-house Concur expert on features and functions for Travel, Request and Mobile platforms, promoting a positive experience.
  • Be the main resource/ contact point for SAP Concur development matters.
  • Work directly with both designated SAP Advanced Concur Consultant, SAP Concur Support, Travel Management Company, and Corporate Card Issuer to resolve system related issues.
  • Ensure accuracy and completeness of Concur Travel and Request data imported from external systems and workflow routing.
  • Work closely with Concur Administrator in the maintenance and development of Concur System Business Rules, Custom Reports and Configurations in accordance to Travel & Request Policies (including List Management, Email Reminders, Workflows, Request Site Settings).
  • Lead and conduct roadshows for stakeholders to ensure travel readiness.
  • Review and reconcile Corporate Card transactions, Management Fee, rebates etc.,
  • Identify areas for process improvement and automation to drive excellence and continuous improvement balancing efficiency, controls, and customer experience.
  • Oversee testing (including designing of test cases) of new functionalities and other changes in SAP Concur system.
  • Documentation on Business Process Flows, Functional Specifications, Test scripts and Preparation of End-User Training manuals.
  • Provide guidance and support to Team members on day-to-day operation.
  • Oversee CCAT functions to ensure smooth operation and adherence to SLA/ KPI.
  • Lead/ support CCAT related projects and initiatives.
  • Preparation of regular/ ad hoc. reporting.
  • Review and resolve escalations raised through the CCAT Helpdesk.
  • Any other duties as assigned.

  • Professional or Bachelor’s degree with equivalent work experience required.
  • Minimum 5 years of relevant work experience in a fast paced, high volume corporate environment.
  • 2 or more years of Concur or similar expense reporting tool experience functions in a fast paced, high growth global environment preferred.
  • Experience in managing/ guiding a small team.
  • Ability to communicate and work with Senior and Executive level management regarding policy compliance issues.
  • Ability to problem solve independently or through collaborative efforts with various personnel.
  • The successful candidate will have a sharp attention to detail, the ability to manage multiple tasks and have strong organization and interpersonal skills.
  • Knowledge of basic accounting/ accounts payable.
  • SAP S/4 HANA and Concur working experience is preferred.
  • Proficient in Microsoft Office applications.
  • Ability to visualize and communicate data finding insights to various stakeholders.
  • Passionate in identifying, solving problems.
  • Self-starter with strong analytical ability and problem-solving skills.
  • Highly motivated, structured with high degree of initiative.
  • Excellent interpersonal and communication skills including previous exposure to senior management and the ability to present information accordingly.

Covid-19 Message

At NUS, the health and safety of our staff and students are one of our utmost priorities, and COVID-vaccination supports our commitment to ensure the safety of our community and to make NUS as safe and welcoming as possible. Many of our roles require a significant amount of physical interactions with students/staff/public members. Even for job roles that may be performed remotely, there will be instances where on-campus presence is required.

Taking into consideration the health and well-being of our staff and students and to better protect everyone in the campus, applicants are strongly encouraged to have themselves fully COVID-19 vaccinated to secure successful employment with NUS.

More Information

Location: Kent Ridge Campus

Organization: [[National University of Singapore]]

Department : [[Office of Finance]]

Employee Referral Eligible: No

Job requisition ID : 20378

View or Apply

Similar Positions