Asst. Manager/ Manager, Residential Wellness Manager

Updated: 2 months ago
Location: Kent Ridge,

Job Purpose

The residential wellness manager will provide support for students living on-campus i.e., halls, residential colleges, student residences (the job holder is not required to live on-campus).  As a residential wellness manager, you will provide case management together with facilitation of training, organizing mental wellness programmes and outreach activities with stakeholders in order to promote self-help strategies, help-seeking and community support in the student community.  You will work with a team that is dynamic, fun, and most of all, passionate about supporting the health and wellbeing of our people. 

Duties and Responsibilities

1. Case Management 
• Serve as Case Manager to support students in managing and coping with academic and personal issues. Expect supportive and coaching sessions to happen after office hours.
• Serve as Case Manager to coordinate with various stakeholders in order to assist Hostels and Faculties/Schools to support students with mental health concerns or distress. 
• Serve as Case Manager to support students undergoing disciplinary and rehabilitation processes.
• Provide referral for students with serious mental health challenges. 
• Provide psychological first aid and facilitate group debrief when required.
• Participate in management of crisis, which includes liaison with internal and external stakeholders.
• Be knowledgeable of the Code of Student Conduct, Sexual Misconduct Policy, housing regulations, and academic integrity policies; educate students about behavior, document incidents when they arise, mentor and support affected students


2. Outreach 
• Plan and administer programmes to increase students’ awareness of mental wellbeing, University wellness support resources, stress coping methods, help-seeking, helping behaviours and mental health stigma.
• Collaborate with Hostels and student organisations to organise mental wellness programmes (online and face-to-face) for students.
• Produce a variety of resource materials on wellness for students.


3. Training and Facilitation 
• Plan, administer, train and facilitate wellness, mental health literacy programmes to raise students’ awareness in stress management, mental health conditions and basic helping skills. The programmes include continuous skills development for the peer student supporters. Hostel programmes and training are likely to happen at night. 
• Guide and mentor students or student groups in mental health advocacy or wellness projects.


4. Management of Peer Student Supporters (PSS

• Administer the recruitment, training and management of PSS or mental health advocacy groups in hostels. 
• Work closely with Hostel Masters/ Resident Fellows and PSS to facilitate peer supporting for the residents. 
• Organise regular check-in sessions with PSS to support PSS emotionally and in skills development. These sessions are likely to take place at night.


5. Participation in Working Committees and other duties as assigned. 

• Attend and participate in staff administrative meetings
• Maintain records associated with their work and meet regularly with supervisor to provide check-ins, coordinate efforts and discuss professional development 
• Seek regular training and professional development in areas related to core competencies of the position, in consultation with the supervisor and in line with strategic plan and priorities.


• A recognized Bachelor’s in counselling, social work, psychology or related field.
• At least 2 years of experience in case management, preferably with youths or young adults.
• At least 2 years of experience in facilitation or training of mental health and wellness programmes.
• Able to work flexible hours from 12.30 pm to 9.30pm for at least 2 to 3 days of the week to better engage hostel residents, as well as after office hours and weekends, as needed.
• Good interpersonal skills.
• Passionate in mental health advocacy and in supporting students in distress.
• Resourceful with good organizational and planning skills.
• Able to work with students and staff of culturally diverse backgrounds.
• Able to work independently with minimal guidance or supervision, manage multiple priorities effectively as well as collaborate in a team. 
• Able to conduct risk assessment and provide the necessary support and intervention.
• Good command of written and spoken English
• Excellent interpersonal and communication skills, including capacity to liaise with internal and external stakeholders.
• Proficient in Microsoft Office and versatile with social media.

More Information

Location: Kent Ridge Campus

Organization: Office of the President

Department : Health and Well-Being

Employee Referral Eligible:

Job requisition ID : 20448

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