Associate, Office of Housing (Contract)

Apply now Job no:494985
Work type:Contract, full-time
Location:Singapore
Categories:Administration/Secretarial

Job Summary

As a member of the Front Desk team in Office of Housing, the candidate will be handling and improving communications between the department and residents.

Responsibilities:

• Handle and resolve conflicts, feedback and complaints
• Address and resolve, issues by liaising with relevant parties for follow-up, where needed
• Craft circulars, letters, notices, emails etc.
• Create and update correspondence templates
• Work closely with all stakeholders and take proactive measures in mitigating all complaints
• Develop positive relationship and maintain good rapport with residents and different stakeholders
• Interact with residents over various communication channels (such as text, call, face to face, social media etc.)
• Be the administrator for Department’s Housing Management System
• Collaborate with stakeholders on projects and follow up change requests for the Housing Management System
• Provide user support (from calls, emails and on-site etc.) on general technical issues relating to the Housing Management System
• Assist to cover the Front Desk counter as and when necessary

Requirements

• Possess a recognised diploma or degree
• Good verbal and written communication skills
• Able to communicate with empathy
• Able to work independently within deadlines
• Proactive team player with positive attitude and good interpersonal skills
• Proficient in MS Office applications, such as Microsoft Word, Excel, Powerpoint
• IT savvy

Applications close:31 Jan 2022 Singapore Standard Time

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