Assistant Manager / Senior Assistant Manager, Student Affairs & Alumni

NTU’s School of Computer Science and Engineering (SCSE) is a leading school for higher learning that is known for its excellent curriculum, outstanding impactful research, and talented faculty. Today, we are ranked Top 10 for Computer Science in the latest US News and World Report Best Global Universities listing and NTU has been recognized as the top university for AI research and citation impact. SCSE serves a critical role in the university and society as we harness the power of digital technology and tech-enabled solutions to not only enhance the learning and research experience of our students and staff, but also to create innovative solutions for some of the grand challenges facing our world.

We invite suitable candidates to apply for the Assistant Manager/ Senior Assistant Manager, Student Affairs & Alumni to provide support for student academic progress, wellbeing and welfare of the students as part of a coordinated effort under the school’s student care.

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Responsibilities

Re-admission, Fee Waivers Appeals:

• Assist Head of Department (HOD) in the school in reviewing re-admission appeals and fee waiver appeals.

• Work closely with HOD to evaluate reasons, justifications, and case notes provided in appeals according to University’s SOPs and guidelines.

Management of General Disciplinary Cases (Non-academic related):

• Facilitation of Preliminary Investigations (PI), and working closely with Committee of Inquiry (COI), and Boards of Discipline (BOD) for all general student disciplinary cases

• Other duties include:

  • Maintain records of disciplinary actions and outcomes

  • Tracking of student misconduct cases and disciplinary measures taken

Departmental Finance Matters:

• Monitor departmental budget, review allocated funds utilization and expenditure.

• Recommendation of purchases which aligns with department’s needs.

Teaching Support for Students:

• Provide teaching and academic support for students with Special Educational Needs (SEN)

• Provide teaching and academic support for at-risk students facing Academic Warning (AW), Academic Probation (AP), Academic Termination (AT), Scholarship Warnings, Significant drop in SGPA, Semester LOAs, and Withdrawals

• Ensure adherence to University’s SOPs and guidelines when providing academic and teaching support.

Alumni Cultivation and Activities:

• Oversee, manage and support school’s Alumni Association (AA), alumni operation and attend University Advancement Office (UAO) meetings.

• Planning and organising student/alumni activities and events by providing logistic support for the activities and events.

• Monitor operating budget (allocated fund).

Staff Management

• Supervise departmental staff to ensure smooth operations.

• Conduct annual performance appraisals.

Department Publicity:

• Oversee the department's public relations (PR) and publicity efforts.

• Manage news write-ups and social media platforms to enhance department's engagement with existing students and alumni.

General Departmental Support:

• Provide support across various departmental tasks and events within the school.

• Coordinate logistics for departmental events and activities

• Address inquiries and provide assistance to students, alumni, faculty members and visitors.

Requirements

• You should possess a bachelor’s degree with at least 5 years’ relevant experience in an education institute.

• You should have working knowledge in mentoring and counselling of students.

• Candidates with training in Basic Counselling will be an advantage.

• You should be proficient in MS Office applications and database management systems.

• You must be pro-active and enjoy working in a dynamic environment.

• You are able to work independently and be a team player when required.

• You should be able to supervise a team.

• You should possess good communication and customer service skills.

Hiring Institution: NTU