Critical Responder

Updated: about 2 months ago
Job Type: PartTime
Deadline: 04 Mar 2024

One member of part-time staff is required to join a team of Student Services staff providing support to students outside of normal working hours. Your primary role will be to respond to a range of situations where students may require immediate assistance, and to assess the situation and provide both appropriate support and ongoing referral to either internal or external services e.g. NHS, Ambulance Service, Police or other agencies. This may include support with physical health, mental health and/or issues which may require the attendance of the Police. You will also be the first point of contact for any person who has concerns for the safety and wellbeing of a student.  The postholder will provide specialist support as part of a larger team of University staff who work outside of normal working hours, to provide a package of support to students and those who are concerned about the safety and wellbeing of students. Alongside this you will be required to provide online and telephone support for students presenting with a variety of personal and emotional issues, complementing the work that our daytime staff undertake. You will also be available to provide support for any other situations that involve members of the University community, especially staff, and assist in developing University wide wellbeing strategies. 

The working hours for the role are 16 hours per week, 12 to 8 pm Saturday and Sunday (term time only)

You must have a degree or equivalent professional qualification in one of the caring professions and experience of working with statutory services. The postholder must be able to manage and deal with acute and stressful situations effectively and autonomously.

Employees of the University have access to a wide range of staff benefits .

Further information and informal enquiries may be directed to David Mann, via email at [email protected]

Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.  

Equality, diversity and inclusion are at the heart of the St Andrews experience.  We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter and Race Charters). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network.  Full details available online:

In accordance with the new immigration rules, it is with regret that this role DOES NOT MEET THE CURRENT SUITABILITY REQUIREMENTS set by the UKVI to enable sponsorship of migrant workers Information on other visa options is available at or by contacting our HR Immigration Team on [email protected] .

Closing Date: 4 March 2024                                                   

We encourage applicants to apply online at , however if you are unable to do this, please call +44 (0)1334 462571 for an application pack. 

Please quote ref: AD2253DM                   

The University of St Andrews is a charity registered in Scotland (No SC013532).

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