Veterinary Receptionist

• SVS - VTH Reception
• College of Sciences
• Palmerston North

CS_SVSVTHR_366_04/24
Professional Grade 3 48036 - 63675
College of Sciences
Term length: ongoing
Hours of work: part-time

Position Overview

Do you enjoy a busy frontline role working with both humans and animals alike? If you are passionate about pets and providing exceptional customer service, we want you to join our team at Massey Vets.  

This is a .8 FTE (30 hours per week) position in a busy primary and referral clinical practice where we teach veterinary science students. There is a wide scope of opportunity here at Massey Vets and it really is a great place to work, but don’t take our word for it - enquire now! 

Massey’s Veterinary Teaching Hospital is a state-of-the-art, fast-paced facility offering New Zealand’s most comprehensive veterinary expertise. Check us out here.

About the role 

Being a receptionist in a veterinary clinic takes a special kind of person who is able to deal with both humans and animals alike.   

While there are certain duties that are part of the job, an important responsibility of a veterinary receptionist is to greet patients and their owners as they arrive making them feel welcome. Often the first point of contact with Massey Vets is over the phone, the ability to process information accurately, whilst maintaining interaction with clients already at the reception counter is essential.  You will be providing accurate information, efficiently processing payments, financial documents, invoices, paperwork and entering client/patient records in the veterinary database.  

What we are looking for 

• A minimum of 1 years reception experience in a veterinary clinic  
• A veterinary nursing qualification would be advantageous 
• Proven ability to process information accurately is essential 
• Exceptional time management and ability to adapt to competing priorities a must 
• High level communication skills are essential particularly around demonstrating empathy towards clients in often difficult circumstances 
• Demonstrated passion for customers delivering service with a smile  
• Well-developed reception skills with intermediate skills in using MS office applications and data entry 
• Willingness and ability to work outside of normal hours to cover periods of leave. 

This role will be based primarily in the companion animal reception of the Veterinary Teaching Hospital. If you have the ability to keep calm under emergency type situations and can add value to a wider team then – apply now! 

To view/download the job description, please click on the file below

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