Technician IT Support Services (Christchurch)-2400686
SHARED SERVICES IT Support Services is made up of four key teams; AV and lecture theatre Support, eConferencing, Desktop Support, and the Media Production Unit. The Christchurch Desktop Support Team works closely with the teams in Dunedin and Wellington. Te mahi/The role This position will see you as part of our Desktop Support Team on the Christchurch campus, providing effective, reliable operational IT support, advice and recommendations in a way that is easy for staff and students to understand. Key tasks include: • Resolving desktop support requests from staff and students. We are looking for someone with expertise in Desktop Support related roles with a high level of knowledge and experience with desktop operating systems and application software used at the University. To succeed in this role your toolkit will include: The position has been evaluated as a Level 5 position with a starting salary between $65,281 and $69,648 per annum. You must have the right to live and work in New Zealand to apply for this role. Confidential enquiries can be directed to Tim Young, Team Leader, IT Support Services Christchurch, via the contact details below. Applications will be reviewed as they are received. The University reserves the right to close this vacancy at any time. Additional Information Contact: Tim Young Tel: +64 3 364 1691 Position details: Job Description Further Information: ITS (Information Technology Services) - Department Website Further Information: University of Otago, Christchurch - Department Website Create an email with a link to this vacancy: Create email Location: About Christchurch
IT SUPPORT
About our team/Mō te tīma
We are the IT Support Services Team, and we work to provide a wide range of technology services and solutions to support our colleagues and students across the University of Otago, including campuses in Dunedin, Christchurch, Wellington, Auckland and Invercargill.
In Christchurch the Desktop Support Team provides Windows and Mac support, including mobile devices, is responsible for Video Conferencing and supports the Audio-Video (AV) requirements in the teaching and seminar spaces on this campus.
You will perform hardware and software maintenance, provide technical support and timely diagnosis and resolution of software and hardware incidents and act as a point of escalation for Desktop Support enquiries. Our team provides these services with a “go the extra mile” attitude.
• Troubleshooting support requests and escalating any that are unable to be resolved at that time.
• Working with your customer group to ensure that all new purchasing of hardware and software is suitable and fits their needs.
• Implement backup and disaster recovery solutions and prevention in accordance with procedures.
• Proactively build and maintain strong collaborative relationships with the clients, AskOtago and IT colleagues.
Kā pūkeka me kā wheako/Your skills and experience
• Experience with Windows and macOS.
• Dedication to customer service and exceptional customer delivery.
• Experience delivering high quality IT support in a large, complex environment or similar prior work experience.
• Excellent communication skills (both written and oral) including the ability to write in a welcoming, informative and non-technical style.
• A relevant tertiary qualification or similar level of knowledge gained through prior experience.
This is a great opportunity to join us at the University of Otago. If you are someone who believes providing ‘good’ service isn’t good enough and want to be part of an innovative team supporting fantastic teaching environments, then we would love to hear from you.
Pūroko/Further details
This is a full-time (37.5 hours per week), permanent position, located in Christchurch.
Tono/Application
To submit your application please click the apply button below. Applications quoting reference number will close on Wednesday, 24 April 2024.
Primary Location
NZL-SI-Christchurch
Employment Status
Permanent
Salary Level and Range Level 5 (Range of Appointments $65,281 to $69,648, Top of Range $74,947)
Organisation
IT Support Services Office
Job Function
ICT Support and Training
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