Student Service Centre Adviser

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Student Service Centre Adviser

• Location: Kelburn
• Type: Permanent
• Post Date: Thu Mar 16 02:56:35 2023
• Ref: 5993

• Are you a customer service superstar who loves working in a supportive team?
• Want to work in a dynamic front line customer service environment to enhance the student experience at Victoria University?
• Do you like variety of places, people, tasks which make your everyday work different?
• Multiple vacancies available

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for multiple Student Service Centre Advisers to join our newly established multi-channel service centre within Tītoko. Our Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors, and members of the public. The Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

Key Responsibilities: 

• Provide high-quality advice and support on all Tier 1 related enquiries through a range of channels, including face-to-face, phone, email, and other channels.
• Maintain a high level of knowledge and understanding of the University’s services and processes to support exceptional customer service.
• Assist with various Tier 1 student support activities, such as student ID cards and graduation certificates.
• Contribute to the critical knowledge database by collecting and maintaining knowledge from across the University.

Ō pūmanawa - About you

The ideal candidate will have previous experience in a customer service role and an appreciation of what it is like to be a student at University. You will be experienced in providing excellent customer service and possess superior relationship-building skills.

You will be highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement.

You will have excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is fast paced, likes sharing ideas, and working in a collaborative style. We offer you flexible working arrangements and exciting career pathways. This is a fantastic opportunity for someone who wants to be part of a new innovative student-focussed centre and work with a great team of people to enhance the student experience at Victoria University.

Role Description

Close Date for Vacancy:  31 May 2023, or until all vacancies are filled

Contact Details for Vacancy: If you have any questions regarding this role, please get in touch with Cristian Leaman ([email protected] ). Applicants should follow all steps listed below. 

Download and complete the University Application Form .

Click Apply Now Button at the base of the advert, follow the process to enter your contact details and add your CV in the online form.

Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to [email protected] stating the reference number and position title from the advert in the subject line.

Apply Now