Student Advisor

Updated: 3 months ago
Job Type: FullTime
Deadline: 29 Jun 2023

  • Dynamic organisation 
  • Unique and busy role
  • Great team environment
  • AUT City Campus

An exciting opportunity for a Student Advisor has become available in the Student Hub, City Campus, within the Student Services & Administration division.

We are looking for an individual who can deliver comprehensive support using a case management approach.

Our Student Advisors cover a broad range of student services, from assistance with student administration matters through to wellbeing support; enabling students to achieve their academic and personal goals.  The Student Hub's services are delivered across the following channels: phones, email, in-person and online.

To be successful in this role you will be dynamic and innovative, agile and solution-focused with proven success in a similar position.

To be considered you must hold an annual practicing certificate in social work, occupational therapy or similar.

The successful candidate will also have:

  • an undergraduate degree in a relevant discipline
  • experience in tertiary education, community support or customer service
  • a passion for supporting student success
  • an ability to deliver high-quality, professional service with a culture of customer care
  • an understanding of advisory support delivered via a case management model
  • extensive experience with technology and relationship management software

You will be professional and calm and have demonstrated a willingness to go the extra mile.  An ability to juggle and complete multiple tasks simultaneously in a busy environment while remaining calm under pressure is a must and if alongside all of this are a great team player, we want to hear from you.

This role is considered a children's worker role and will be subject to safety checking as part of the Children's Act 2014 . 

Salary Range: $65,000 - $89,000 (dependent on experience and qualifications)

Ref: 85834

Closing Date: 29 June 2023, at 11:55pm

*Full time denotes 37.5 hours per week

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