Student Advisor

Auckland University of Technology, New Zealand

Updated: 21 days ago
Job Type: FullTime
Deadline: 03 Mar 2023

  • Dynamic organisation 
  • Unique and busy role
  • Great team environment
  • AUT South Campus

An exciting opportunity for a Student Advisor position has become available in the Student Hub at our South Campus, Student Services & Administration division.  

We are looking for someone who can deliver comprehensive support using a case management approach. Our Student Advisors cover a broad range of student services, from assistance with student administration matters through to well-being support, enabling students to achieve their academic and personal goals.  The Student Hub's services are delivered across the following channels: phones, email, in-person and online. 

To be successful in this role, you will be dynamic and innovative, agile and solution-focused, with proven success in a similar position. The successful candidate will have: 

  • an undergraduate degree in a relevant discipline 
  • experience in tertiary education, community support or customer service
  • a passion for supporting student success 
  • an ability to deliver high-quality, professional service with a culture of customer care 
  • an understanding of advisory support delivered via a case management model 
  • extensive experience with technology and relationship management software 

You will be professional and calm and have demonstrated a willingness to go the extra mile. An ability to juggle and complete multiple tasks simultaneously in a busy environment while remaining calm under pressure is a must and if, alongside all of this are a great team player, we want to hear from you.

This role is considered a children's worker role and will be subject to safety checking as part of the Children's Act 2014 . 

Salary Range: $65,000 - $89,000 (dependent on experience and qualifications)

Ref: 83131

Closing Date: 3 March 2023, 11:55 PM

*Full-time denotes 37.5 hours per week


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