Student Advisor

• Dynamic organisation
• Unique and busy role
• Great team environment
• AUT North Campus

An exciting opportunity for a Student Advisor has become available in the Student Hub - North campus, Student Services & Administration division.

We are seeking an individual who can deliver comprehensive support using a case management approach. Our Student Advisors cover a broad range of student services, from assistance with student administration matters to wellbeing support; enabling students to achieve their academic and personal goals. The Student Hub's services are delivered across multiple channels; phones, email, in-person, and online.

To be successful in this role you will be dynamic and innovative, agile and solution-focused with proven success in a similar position. The successful candidate will have:

• an undergraduate degree in a relevant discipline (psychology, health sciences, social sciences)
• experience in tertiary education, community support, or customer service
• a passion for supporting student success
• an ability to deliver high-quality, professional service with a culture of customer care
• an understanding of advisory support delivered via a case management model
• extensive experience with technology and relationship management software

You will be professional and calm and have demonstrated a willingness to go the extra mile. An ability to juggle and complete multiple tasks simultaneously in a busy environment while remaining calm under pressure is a must. If you are a great team player alongside all of this, we want to hear from you.

This is a full-time role*.

Salary Range: $68,030 - $92,510 (dependent on experience and qualifications)

Ref: 87704

Closing Date: 6th February 2024, at 11:55 pm. 

*Full-time denotes 37.5 hours per week

This role is considered a children's worker role and will be subject to safety checking as part of the Children's Act 2014 .