Service Desk Analyst

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Service Desk Analyst

18 month fixed-term role managing customer communication, incidents & service requests from initial analysis through to resolution. 

Mō te tūka | The role

We are seeking applications for IT Service Analyst to join the team in Information Technology Services (ITS). The Service Desk is the 'face' of ITS within the University community and manages customer communication, incidents and service requests from initial analysis through to resolution.

Due to an internal secondment, we now have a fixed term opportunity available where you will be involved in a variety of tasks such as:

• Rapid response to teaching support.
• Service requests.
• Analysis and diagnosis of software and hardware issues.
• Operational and maintenance related tasks.
• Intermittent project related activities.

This is a fixed-term role ending September 2025 working 37.5 hours per week based at our Lincoln Campus. Remuneration for this role is up to $65,000 per annum depending on experience.

Kā tino Pūkeka/Whēako | Essential skills/experience for the role

To be successful in this role you will need:

• A tertiary or relevant business qualification in computing or equivalent.
• The support of an extensive range of application software utilised in teaching, learning and research activities (including Microsoft Office).
• An in-depth knowledge of enterprise identity management systems.
• The ability to maintain and support an expansive computing environment including hardware and software interfaces for specialist equipment.
• The ability to review and improve incident tracking systems and processes.
• Experience in process-oriented technical analysis and support of diverse computing hardware and software environments.
• Experience with support provision across varied operating systems; Win, Mac and Linux, ideally platform agnostic.
• Experience in developing, maintaining and presenting technical as well as user support documentation.

Kā hua ka riro ki a koe | What's in it for you?

As an employee of Lincoln University, you can reap the rewards of working in a supportive organisation with a commitment to equal employment opportunity, diversity and inclusion.

From day one you will be eligible to our staff benefits such as:

• Professional growth with our staff training & development programme
• Five weeks paid leave per year (based on 1.0 FTE)
• Free on-site car parking
• Work-life balance with a family-friendly, flexible work environment
• Access to free confidential wellbeing support services through ClearHead
• Access to employee member benefits with Southern Cross Health Insurance
• A state of the art, on-campus gym with discounted fees
• Access to on-site early childhood centre with discounted staff rates
• Boost rewards membership that offers retail & service discounts
• Access to various staff social groups and activities
• Great location - with a lot of new development, stunning gardens & greenery, onsite cafes and walking distance to Lincoln township.

Mō mātou | About us

Te Whare Wānaka o Aoraki Lincoln University is a distinctive, specialist University focused on advancing knowledge through impactful research and higher education that benefits land-based industries in New Zealand and worldwide.
Our University's campus is at the centre of the Lincoln research precinct and is complemented by a network of university-owned farms and research stations, which are crucial to combining good education and training with demonstration and skills. Students are at the heart of Lincoln University and we inspire them to make a difference through the delivery of world-class teaching and research to grow their potential and help shape a more sustainably productive world.
We are a progressive university with an ambitious vision and a commitment to having a professional workforce that reflects the diversity of its community.  Staff engage students, parents, government, iwi, the wider community and many other external stakeholders and are expected to uphold the reputation of Lincoln University through the way they undertake their work.

Lincoln University's Te Tiriti o Waitangi responsibilities begins with mana whenua. We acknowledge the special relationship and responsibilities our University have to Ngāi Te Ruahikihiki and Te Taumutu Rūnanga which are embedded in our He Tutohinga Whakamatau, Charter of Understanding.

Tono ināianei | Apply now

Please apply online with your CV and cover letter.

Applications received via email will not be considered, however specific enquiry relating to the role can be made to [email protected]

We will be considering applicants who have current unrestricted legal working rights in New Zealand.

Job Details

Reference #	2024-15522
Posted on	22 Mar 2024
Closes on	07 Apr 2024 18:00 NZST
Location(s)	Lincoln University Campus
Expertise	Information Technology
Work type(s)	Fixed term full-time
More details (document)	PD Service Desk Analyst March 2024.pdf

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