Senior Service Desk Analyst

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Senior Service Desk Analyst

Assist the Service Desk Team Leader to provide the Face of IT Services & Support to our business. You will champion customer communication, IT incidents and service requests through to resolution. 

Mō te tūka | The role

We are seeking applications for a suitably experienced IT Service Analyst to join the team in Information Technology Services (ITS). The Service Desk is the 'face' of ITS within the University community and manages customer communication, incidents and service requests from initial analysis through to resolution.

Some takes of the role include:

• Team support & mentoring
• Incident & request ticket analysis
• Problem analysis
• Change request analysis
• Configuration Management
• Hardware support

This is a permanent role working 37.5 hours per week based at our Lincoln Campus. Remuneration for this role is $75,000 - $90,000 per annum depending on experience.

Kā tino Pūkeka/Whēako | Essential skills/experience for the role

To be successful in this role you will need:

• The successful applicant will have a tertiary or relevant business qualification in computing or equivalent experience.
• The support of an extensive range of application software utilised in teaching, learning and research activities (including Microsoft Office).
• An in-depth knowledge of enterprise identity management systems.
• The ability to maintain and support an expansive computing environment including hardware and software interfaces for specialist equipment.
• The ability to review and improve incident tracking systems and processes.
• Willingness and commitment to on-going professional development.
• Experience in process-oriented technical analysis and support of diverse computing hardware and software environments.
• Experience in developing, maintaining and presenting technical user support documentation.
• Excellent organisational skills.
• A demonstrable understanding of network fundamentals, including resource management and configuration.

Kā hua ka riro ki a koe | What's in it for you?

As an employee of Lincoln University, you can reap the rewards of working in a supportive organisation with a commitment to equal employment opportunity, diversity and inclusion.

From day one you will be eligible to our staff benefits such as:

• Professional growth with our staff training & development programme
• Six weeks paid leave per year (based on 1.0 FTE)
• Annual salary reviews
• Contributions towards eye tests and the cost of glasses
• Free on-site car parking
• Work-life balance with a family-friendly, flexible work environment
• Access to free confidential wellbeing support services through ClearHead
• Access to employee member benefits with Southern Cross Health Insurance
• A state of the art, on-campus gym with discounted fees
• Access to on-site early childhood centre with discounted staff rates
• Boost rewards membership that offers retail & service discounts
• Access to various staff social groups and activities
• Great location - with a lot of new development, stunning gardens & greenery, onsite cafes and walking distance to Lincoln township.

Mō mātou | About us

Te Whare Wānaka o Aoraki Lincoln University is a distinctive, specialist University focused on advancing knowledge through impactful research and higher education that benefits land-based industries in New Zealand and worldwide.
Our University's campus is at the centre of the Lincoln research precinct and is complemented by a network of university-owned farms and research stations, which are crucial to combining good education and training with demonstration and skills. Students are at the heart of Lincoln University and we inspire them to make a difference through the delivery of world-class teaching and research to grow their potential and help shape a more sustainably productive world.
We are a progressive university with an ambitious vision and a commitment to having a professional workforce that reflects the diversity of its community.  Staff engage students, parents, government, iwi, the wider community and many other external stakeholders and are expected to uphold the reputation of Lincoln University through the way they undertake their work.

Lincoln University's Te Tiriti o Waitangi responsibilities begins with mana whenua. We acknowledge the special relationship and responsibilities our University have to Ngāi Te Ruahikihiki and Te Taumutu Rūnanga which are embedded in our He Tutohinga Whakamatau, Charter of Understanding.

Tono ināianei | Apply now

Please apply online with your CV and cover letter.

Applications received via email will not be considered, however specific enquiry relating to the role can be made to [email protected]

We will be considering applicants who have current unrestricted legal working rights in New Zealand.

Job Details

Reference #	2024-15443
Posted on	14 Mar 2024
Closes on	31 Mar 2024 18:00 NZST
Location(s)	Lincoln University Campus
Expertise	Information Technology
Work type(s)	Permanent full-time
More details (document)	PD Senior Service Desk Analyst March 2024.pdf

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