Lead Administrator Client Services (Wellington)

Lead Administrator Client Services (Wellington)-2102341

 

SHARED SERVICES DIVISION
CLIENT SERVICES WELLINGTON

About our team/ Mō te tīma

Turning 150 years old in 2019, the University of Otago is New Zealand's first and oldest University. It has a strong teaching and research tradition and well-established national and international linkages. At our Wellington campus, we deliver undergraduate and postgraduate teaching in medicine, radiation therapy, physiotherapy, postgraduate qualifications, and papers, and undertake a wide variety of health-based research.

The Division of Shared Services is a team of highly skilled professional staff responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.

The role/Te mahi

As a Lead Administrator Client Services, you will lead a group of Client Services Administrators and proactively coordinate administrative support to one or more work areas. In this position, you will help to guide and develop a supportive work culture that delivers an excellent customer experience.

This role supports the Interprofessional Education Centre (IPE Centre) and is based on the University of Otago Wellington Campus.

The Interprofessional Education Centre (IPE Centre) is the nexus for all aspects of the delivery of IPE to more than 3,000 University of Otago health and social care students each year, as well as students from partnering institutions.

This role requires close liaison with a variety of staff across multiple sites, including programme leads, the manager of the Tairāwhiti and Te Tai Poutini (West Coast) immersion sites, and external institutions.

Delivery of the programme occurs in three University campuses, and 8+ regional sites across Aotearoa, from Invercargill to Tairāwhiti, and includes 100+ IPE facilitators.

You will be working in a team as part of the wider Shared Services Division. Your relationship building skills will be important, to ensure you become the trusted point of contact for a range of students, staff and visitors.

In this role you will be:
•    Undertaking operational activities and/or projects in a timely and customer-focussed manner.
•    Providing a range of administrative support activities, including overseeing administration activities; meeting administration; coordinating and organising internal review processes; gathering information and drafting documents; ensuring accurate, timely and efficient administration activities.
•    Supervising others and managing day-to-day activities of your team, including prioritising and allocating workflow.

Your skills and experience/ Kā pūkeka me kā wheako

Candidates will have:
•    Considerable experience in a busy and/or complex administration environment.
•    A passion for customer service and delivering exceptional service to customers.
•    Previous supervisory experience or exposure to managing teams.
•    An ongoing commitment to positive outcomes for students, staff, and visitors.
•    Strong Microsoft Office skills.

Further details/ Pūroko

This is a permanent, fulltime position.

You will need to be able to travel on occasion to rural locations and stay overnight.

A valid New Zealand drivers’ licence is essential.

You must have the right to live and work in New Zealand to apply for this position.

The University is committed to meeting its obligations under the Children Act 2014. Candidates who successfully make the final stages of the recruitment process will be required to undergo a safety check.

For further information on the safety check process please visit: Protection of Children

Specific enquiries may be directed to Leonie McGeady, Manager Client Services via the contact details below.

Application/Tono

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2102341 will close on Wednesday, 8 December 2021.

Additional Information

Contact: Leonie McGeady

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location:About Wellington

Primary Location
 NZL-NI-Wellington
Employment Status
 Permanent 
Salary Level and Range Level 6 (Range of Appointments $62,302 to $68,368, Top of Range $74,482)
Organisation
 Client Services (Health Sciences)
Job Function
 Administration and Operations