Desktop Support Technician

Desktop Support Technician-2400354

 

IT SUPPORT SERVICES

•    Support and service the tech that empowers NZ’s greatest thinkers.
•    Challenge yourself to solve diverse IT problems.
•    Experience in one of the country's most complex IT environments.
•    Great people and a collaborative IT culture.

If you’re looking for a fun and dynamic IT role to start or grow your career, this is it.

IT starts here!

The role/Te mahi

In this role you will experience a real blend of on the spot problem solving, and customer support, it’ll be a daily test for your analytical mind, with plenty of opportunities to engage with and assist a fantastic range of people.

As part of our Desktop Services team, you’ll be on hand to provide swift and effective IT desktop support and advice day to day – wherever the question or issue might come from. You’ll be able to diagnose and resolve problems across hardware, software, network, systems and other computing related tech, and be quick to spot and analyse performance issues that arise.

If you can add to that excellent communication skills that see you deliver effective assistance to students, support staff and other University stakeholders alike, you’ll thrive.

This is also a chance to grow your experience quickly and broadly because you can consider the University of Otago its own little city.

In no time, you’ll work across a huge range of hardware (from basic terminals to the best of the best in new tech), and software (Windows, Apple, Linux… it’s all here). You never know what tomorrow’s challenge will be, and that’s the thrill of it!

Key tasks of the role include:
•    Resolving PC related desktop support queries while also assisting with Apple technologies as required.
•    Troubleshooting support requests on PC and Tablet devices and escalating any that are unable to be resolved.
•    Working with your customer group to ensure all purchasing of new PC hardware and software is suitable and fits their needs.
•    Implement backup, disaster recovery solutions and prevention in accordance with procedures.
•    Proactively build and maintain strong collaborative relationships with clients, AskOtago and IT colleagues.

Your skills and experience/Kā pūkeka me kā wheako

Ideally, you will have:
•    Previous experience in Desktop Support related roles.
•    Proven experience providing exceptional IT support.
•    Experience with Windows and macOS diagnosing and troubleshooting hardware and software issues on desktops, laptops, mobile devices, and tablets.
•    A passion for customer service and exceptional customer delivery.
•    Good communication skills, including the ability to write in a welcoming, informative, and non-technical style.

About us/Mō mātou

We are the IT Support Services Team, on hand to provide nimble desktop and other relevant support across every corner of the University – that’s about 10,000 computers and encompasses some of the most cutting-edge tech you’ll ever see.

Further details/Pūroko

This is a full time (37.5 hours per week), permanent position, located in Dunedin.

We offer competitive salary, five weeks’ annual leave and the ability to achieve real work/life balance. To check out more of our awesome employee benefits, click here.

Applications from candidates with Māori and Pacific backgrounds or strong competencies in these areas are warmly encouraged.

You must have the right to live and work in New Zealand to apply for this role.

The appointment range for this role is $65,281 to $69,648. Top of Range $74,947.

For further information, please contact Alysha Brown via the contact details below.

Application/Tono

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2400354 will close on Monday, 4 March 2024.

Applications will be considered as they are received. The University reserves the right to close this vacancy at any time.

Additional Information

Contact: Alysha Brown    Tel: +64 3 479 9765

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location: About Dunedin

Primary Location
 NZL-SI-Dunedin
Employment Status
 Permanent 
Salary Level and Range Level 5 (Range of Appointments $65,281 to $69,648, Top of Range $74,947)
Organisation
 IT Support Services Office
Job Function
 Information and Communications Technology