Customer Services Assistant - Fixed Term

• 9.30AM to 2.30PM Monday to Friday
• Start ASAP until 1 November 2024
• Based at our beautiful Mount Albert Campus

Kia hiwa rā!

At Unitec, we're passionate about the power of education to positively change the lives of our students, their whānau, and the wider hapori. We make sure our learners are well-equipped for the future needs of employers, by providing them with a mix of hands-on and classroom-based learning.

Te āheinga: The opportunity

As our Customer Service Assistant, you'll play a pivotal role in providing information and library services to students and staff to support them to succeed. You'll also enable students to easily access support services, such as Academic and Career Development, Hardship support, International support and Library Knowledge Specialists.

Daily, you'll spend some hours of rostered shifts providing face-to-face support on the Te Puna Customer Service desk or answering customer phone queries as well as providing back-office administration. You'll be able to interact sensitively and empathetically with our students and staff, including Māori, Pacific and international students.

This is a part-time, fixed-term role ending 1 November 2024. Please see the position description for more detail.

He kōrero mōu: About you

To be successful in this position, you'll have previous experience working in a busy reception, administration or customer service role ideally like a library or tertiary education organisation. You're someone who can communicate with a diverse range of people including students, and academic and professional staff.

Tā mātau rourou: What we offer

We are humbly proud that you'll be working with a close-knit team and collaborating with others across Unitec giving you plenty of opportunities to get to know the wider group and put your name to meaningful work.  You'll be joining a supportive and experienced team of like-minded people who want to see you succeed.

Tono mai: How to Apply

If you think you have the qualities and experience to enjoy this opportunity, we would love to hear from you! 

Apply now including your CV and cover letter outlining why you are interested and how you meet the requirements for the role. 

We will be shortlisting and interviewing suitable candidates as applications are received and may close the advert early.

Unitec - part of Te Pūkenga is proud to be an equal-opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.