Client Services Analyst-Part-time (Permanent)

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Client Services Analyst-Part-time (Permanent)

• Location: Kelburn
• Type: Permanent
• Post Date: Wed Feb 15 00:54:47 2023
• Ref: 5871

• Are you a keen problem solver with strong analytical and troubleshooting skills?
• Are you an effective communicator with strong written and verbal communication skills?
• Do you have proven experience in client support roles?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Part-time Client Services Analyst to join the Service Desk team, which is part of the Digital Solutions directorate. The role will be responsible for providing excellent customer service via telephone, email and webchat to staff and students of the University. This role involves working 2-3 shifts per week during evenings (until 9:00pm) and weekends.

Key Responsibilities:

• Provide Service Desk and remote desktop support for faults and service requests
• Liaise with other teams, both within and outside of Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

Ō pūmanawa - About you

We would love to hear from you if you are:

• Passionate about providing excellent customer service
• Interested in working with a wide variety of clients on a wide range of systems
• An effective communicator with strong written and verbal communication skills
• A keen problem solver with strong analytical and troubleshooting skills
• A motivated individual with ability to manage multiple tasks concurrently

Role Description

Close Date for Vacancy: 23rd February 2023

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with Michelle Clarke ([email protected]). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form

Click Apply Now Button at the base of the advert, follow the process to enter your contact details and add your CV in the online form.

Please include a cover letter in your application, telling us why you’re a great fit for this position then email the completed application form, cover letter and any other supporting documentation to [email protected] stating the reference number and position title from the advert in the subject line.

Apply Now