Client Service Advisor

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Client Service Advisor

• Location: Kelburn
• Type: Permanent
• Post Date: Tue Feb 28 01:27:42 2023
• Ref: 5958

• Have you got excellent communication, problem-solving and database skills?
• Do you have experience in large and complex organizations?
• Can you offer an amazing customer-service experience?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Service Advisor to provide day-to-day office support for the management team, and front office support for students and other customers in a way that supports a proactive, efficient, personalised customer-centric experience.

You will be the front-line contact for calls and enquiries regarding student accommodation, communicating with internal staff as well as external stakeholders. There will also be the opportunity to assist other teams and projects, enhancing your career development and industry knowledge.

Excellent communication, problem-solving and database skills coupled with a genuine customer-focused approach, will be essential to success in this role. Demonstrated experience as both a team player and a self-starter would be a definite advantage.

Ō pūmanawa - About you

You will also bring relevant experience in large and complex organizations, and be able to champion Victoria’s values as you engage with and support a wide range of people on a day to day basis. You will be adept at assessing situations quickly and get a sense of achievement when you help others. You will have examples where you have been the eyes and ears of an organization making a tangible difference to service, safety and reputation. Reporting to the Business Manager you will focus on a customer-service experience that has us respected and valued.

Your ability to relate well to diverse groups of people and meet high standards personally, professionally and cost-effectively will have you stand out.

Ētahi kōrero hai āwhina i a koe - Why you should join our team

In the words of our Directorate team ‘we need to be brave, ambitious, and people-focused to enable success and growth’.

Role Description

Close Date for Vacancy: 16 March 2023

Contact Details for Vacancy: If this sounds like you, and for further information about the role, please contact Stephen Griffin ([email protected]). But applicants should follow all steps listed below.

Important - Application Steps and information

Download and complete the University Application Form .

Then, please combine your cover letter, CV and the University Application Form into a single file (preferably in pdf format).

Click Apply Now Button at the base of the advert. Follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you have any issues uploading your application, please email the completed application form, cover letter and CV to [email protected]  stating the reference number and position title from the advert in the subject line.

Apply Now