Change and Continuous Improvement (CCI) Manager

• ITS - Service Delivery and Support
• University Services
• Palmerston North

US_ITSSDS_1321_11/22
Senior Manager 
University Services
Term length: ongoing
Hours of work: full-time

Position Overview

IT Services are a great team of professionals who support the staff and students of a very busy tertiary organisation. We are looking for a new Change and Continuous Improvement (CCI) Manager to join our team at Massey Universitys' Manawatū campus in Palmerston North.

This role sits within the ITS Service Delivery and Support directorate, who provide support services to all Massey staff for all core applications, networks, and communication services.

As with any large IT group, we need excellent management and co-ordination for all changes to the systems at Massey, and this role is pivotal to ensure that all changes are well planned, communicated to the university, and are successfully implemented. Problem management underpins this process, and forms part of the wheel of continuous improvement.

As the successful Change and Continuous Improvement (CCI) Manager you will be accountable for developing and maintaining effective governance and oversight around planned changes to IT Services and the problem management process, including creation of Continuous Improvement initiatives across the organisation. 

To be a successful Change and Continuous Improvement (CCI) Manager you will have; significant and proven experience in a similar position within a large complex IT organisation, and demonstration of advanced skills in:

• Providing clear direction and leadership and turning plans into action
• Initiative, judgement, and decision making
• Operating or leading Change Management and Change Advisory Board practices in a large IT environment
• IT Governance practices, including effective risk management and analysis.
• The Software Development Lifecycle
• The tertiary education sector (would be an advantage)
• An understanding of Prosci methodology (would be an advantage)
• Previous experience in leading Continuous Improvement initiatives with robust methodology e.g Lean Six Sigma (would be an advantage)
• Relationship management - developing and maintaining good relationships with colleagues, and business (staff, students, faculty, academics), and external groups

This is a pivotal role for the ITS Service Delivery and Support directorate, and we are looking forward to receiving your application.

If you have questions about this position, please feel free to contact Jane Johnston, Associate Director - Service Delivery and Support, for a confidential conversation:

DDI: 06 951 6425 / E: [email protected]

Applications close at 11.30pm on Wednesday 30 November 2022. Please note, applications will be assessed as they are received and candidates may be interviewed prior to the closing date. All applications must please be submitted online.

To view/download the job description, please click on the file below

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