Applications Support Analyst

• ITS - Application Services
• University Services
• Palmerston North

US_ITSAS_305_02/23
Professional Grade 6 62568 - 88952
University Services
Term length: fixed-term
Hours of work: part-time

Position Overview

Our Application Support team are the ninjas of the IT Services department.  While the role title is “Analyst” you will provide second level support, trouble shooting, development, testing, database refreshes and releases, and also manage web applications.  If you want a role with variety where no two days are the same – this is the one for you.

The team works together to support Massey University’s enterprise systems, ensuring they are available to be used efficiently and effectively to meet our objectives. This includes troubleshooting applications and software for internal customers and will occasionally require work outside normal business hours.

Due to a team-members secondment, we have a vacancy for an 0.5 FTE fixed term until 29 November 2023 Application Support Analyst. 

You will be responsible for assisting with the design, delivery, and improvement of new and updated enterprise applications and integrations.  You may have experience with Tribal SITS (Student management system), Windows Server, SQL databases, web applications, SQL Server Reporting Services, SQL Server Integration Services and a variety of applications.  While our applications are primarily hosted on Windows operating systems, experience with Linux would be a bonus.

Most importantly you will have superb customer relationship skills, experience working in a fun loving and high performing team, the ability to learn quickly, experience creating and updating support documentation, and be able to utilise a variety of troubleshooting methods and support tools. 

Key Accountabilities (please refer to the job description for the specifics)
•    Operational Management
•    Project Delivery
•    Continuous Improvement

About you 

To be successful in this role, we are looking for the following qualifications and experience:
• A degree or similar qualification in an appropriate field.
• A proven track record of delivering support and demonstrating self-sufficiency in delivering assigned tasks.
• Experience with supporting enterprise applications (logical database support, web-based application support).
• Experience with Tribal SITS (Student Management System)

Massey offers more than salary and holidays:

• Flexible working hours – ability to work from home after initial training for up to 4 days a week,  with some equipment provided.
• Five university holidays per year in addition to your annual leave – a total of 5 weeks per year annual leave.
• Subsidised Southern Cross Healthcare plan for you and your family.
• Discounted membership to our fully equipped recreation centre and gym facilities.
• Access to a wonderful on-Campus crèche /day care facilities for dependents of staff.
• Comprehensive professional development and training programme.
• University staff study provisions.

We embrace diversity, talent, and performance, and provide staff and students with an extensive range of opportunities to develop intellectually, professionally, and personally.

Please contact Margo Lawrence (Manager Application Support) if you have any questions about the position by email [email protected] or call 06 951 8036
Please note: we do reserve the right to appoint prior to the closing date if the ideal candidate is identified. 

To view/download the job description, please click on the file below

Job Description - Applications Support Analyst Opens in new window