Application Support Manager

Auckland University of Technology (AUT) is dynamic and vibrant with a hugely diverse body of students, staff and partners. As one of the world's top 50 young universities, New Zealand's newest and second highest ranked, AUT is the university of opportunity where all students with talent and potential have the chance to succeed.  AUT has over 27,000 students and around 4,000 staff across our three Auckland teaching campuses.

About the role:

Lead the application support of assigned applications throughout its lifecycle. This includes the management of resources and technical contribution for enhancements; upgrades; BAU support; configurations and contribution to the development of their roadmap. To provide a strong focus on team leadership, meeting agreed support SLAs and to provide mentoring, training and guidance of other team members as required.

Essential Skills:

• Lead a high-performing team of support senior specialists.
• Experience in scripting and development using JavaScript, APIs, and web services.
• Experience in organising and facilitating prioritisation and planning using agile delivery methodology.
• A high level of knowledge of how applications function, integrate, and interrelate within a large environment.
• Understand release and change management.

Desirable Skills:

• Knowledge of database structures, MSSQL, and SSIS.
• Knowledge of ServiceNow, Dynamics CRM, and Technology One products.
• A relevant tertiary IT qualification.

Key Behaviours:

• Team performance and the achievement of departmental, team and organisational goals and objectives are actively supported.
• Leads and inspires others - encourages others to extend themselves and exercise their thinking and decision-making skills, ensures staff know what is expected of them and have the information and support they need to achieve this.
• Takes a well-considered, forward thinking, and planned approach, but responds with agility and flexibility to change.

 About AUT:

• Auckland Central location
• 37.5 hour work week
• WFH 2 days per week
• Free study
• Professional Development Fund
• Free gym membership

Apply now and find out why we are a great place to work!