Learning Support Expert / Functional Manager (0,8 – 1,0 FTE)

AcademicTransfer, Netherlands

Updated: 6 days ago
Deadline: 08 May 2024

Are you an enthusiastic education process expert- and/or IT professional who wants to be challenged every day? At the TU/e, scientists and students continuously create the unthinkable. The strength of the IT landscape is their key to success and, hence, so are you. These creative minds expect you to offer them a solution for tomorrow that doesn't exist today. Together we are building the high-performance backbone that this epicenter of science and technology demands. 

The position
The Eindhoven University of technology (TU/e) is an internationally oriented university, specialized in engineering, science and technology. We are known for our big scientific impact and development of technological innovations. If you join Eindhoven University of Technology, you step onto the campus of a small university with a big impact in the smartest region of the world. A university where we work together on innovative ICT and education projects.  

We are looking for an enthusiastic Learning Support Expert with experience in IT system support and/or educational support processes. Within the Education area, our agile Learning Support product team is responsible for the support of the Learning environment (Learning Management System, Online Portfolio Tool, Quality Assurance, Feedback tooling, Plagiarism Prevention software etc.) and supporting the continuous improvement and innovation in education.  

As a Learning Support Expert, you'll be working in the agile product team Learning Support, part of the Product Area Education within the department of Library and Information Services, LIS. Within this product team, you will be working with various disciplines on the Learning processes within education. Outside your team, you will also be working closely together with other product teams within the field of education (Assessment support, Student & Education Logistics, Hybrid Education & Audiovisual Support), educationalist experts, architecture, privacy and security and of course business representatives from our faculties.   

As a Learning Support Expert, you will: 

  • Assess business needs regarding the current and future learning environment and translate these into functional requirements. 
  • Assess impact analysis for Request for Change calls, based on business needs and requirements.  
  • Support the analysis and improvements of existing learning support processes. 
  • Translate educational processes to functionalities and technical specifications of our tools. 
  • Build and maintain relationships with the key users, and other business representatives. 
  • Keep in touch with technical experts, both internally and from suppliers. 
  • Take care of the functional management and support on educational tools (2nd line support). 
  • Design and/or support interfaces between systems. 
  • Participate in educational innovation projects/implementation of new tools. 

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